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 Refurbished set discussion, under warranty phone replacement

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TSrathian_mhfu
post Jan 8 2012, 10:54 AM, updated 14y ago

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Pls inform me if this thread is not relevant or existed already so i can close it

What is refurbished set?
Is it a new set of casing with old inner parts?
where those set comes from?
What is the condition of the set?
Can we detect refurbished set phone?
Any complaint from refurbished set owner?

This post has been edited by rathian_mhfu: Jan 8 2012, 10:57 AM
bontotalan
post Jan 8 2012, 11:10 AM

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QUOTE(rathian_mhfu @ Jan 8 2012, 10:54 AM)
Pls inform me if this thread is not relevant or existed already so i can close it

What is refurbished set?
Is it a new set of casing with old inner parts?
where those set comes from?
What is the condition of the set?
Can we detect refurbished set phone?
Any complaint from refurbished set owner?
*
1. Answer is your second question.
2. Yes
3. Apple Factory
4. Basically good, but doesnt mean they are the best. They take out what is bad and replace with new. Some new sets also got faulty.
5. Yes, go in the General>About, look at the serial number manufacturing date.
6. My friends 3gs was refurbished... it was good until 1 year[ which is normal ] it became a tad bit faulty back such as home button hard to press and stuff...
TSrathian_mhfu
post Jan 8 2012, 11:25 AM

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Do refurbished set too have warranty?

bontotalan
post Jan 8 2012, 11:26 AM

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it continues your warranty, meaning if u have on maxis

1 year warranty from 1 january

ur device broke at 6 june

NEW device is still warrantied until 1st january of next year

This post has been edited by bontotalan: Jan 8 2012, 11:28 AM
TSrathian_mhfu
post Jan 8 2012, 11:31 AM

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As u said that refurbished set is a replacement of new casing..hows the workmanship of the set? Any gap on the joint?
PeeEl
post Jan 8 2012, 05:44 PM

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QUOTE(rathian_mhfu @ Jan 8 2012, 11:31 AM)
As u said that refurbished set is a replacement of new casing..hows the workmanship of the set? Any gap on the joint?
*
Not necessarily new. 'Old' but deemed useable, recycled parts are used to refurbish a unit. Since Apple has strict quality control, they should be alright/very acceptable.

Having said that though, again it depends on your luck. Someone has already mentioned that his refurbished set has started to give problems after a year but my refurbished 3G is still going strong after 2 years+.
TSrathian_mhfu
post Jan 8 2012, 07:19 PM

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QUOTE(PeeEl @ Jan 8 2012, 05:44 PM)
Not necessarily new. 'Old' but deemed useable, recycled parts are used to refurbish a unit. Since Apple has strict quality control, they should be alright/very acceptable.

Having said that though, again it depends on your luck. Someone has already mentioned that his refurbished set has started to give problems after a year but my refurbished 3G is still going strong after 2 years+.
*
did u get ur refurbished set with box?
tarvalslain87
post Jan 8 2012, 07:20 PM

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It all depends on your luck. You can predict how long can it last. Even some new phones will go faulty within the first few months but some refurbished sets can last till they die. Electronic gadgets are like that. Of course new is better than refurbished.

So refurbish or not as long as it works.
raytee84
post Jan 10 2012, 03:41 PM

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1 stupid question, do you think will those telco exchange your new set and give u refurbish set? possible?
beckhowen
post Jan 10 2012, 03:53 PM

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QUOTE(raytee84 @ Jan 10 2012, 03:41 PM)
1 stupid question, do you think will those telco exchange your new set and give u refurbish set? possible?
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telco also gives refurbished set smile.gif
aaronlim18
post Jan 10 2012, 04:00 PM

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QUOTE(beckhowen @ Jan 10 2012, 03:53 PM)
telco also gives refurbished set smile.gif
*
and how u know la??
raytee84
post Jan 10 2012, 05:23 PM

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QUOTE(beckhowen @ Jan 10 2012, 03:53 PM)
telco also gives refurbished set smile.gif
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got 1 of my col got a NEW set from DG malacca..i check his phone wrote MY not LL. How you explain this?
netboy
post Jan 11 2012, 03:39 PM

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What is refurbished set?
Go google definition of refurbished =__=

Is it a new set of casing with old inner parts?
External casing/housing is new, inner parts though varies, mixtures of new and used parts.

where those set comes from?
Comes from China, same factory that manufactures iPhones.

What is the condition of the set?
From outside, it's a totally new phone. Parts like I said, some are used, some are new.

Can we detect refurbished set phone?
Settings> General> About> Model
Refurbished sets model number ends with LL.

Any complaint from refurbished set owner?
Refurbished sets functions and work like a new phone. Parts that are put together are tested as per normal QC. I have personally used 2 refurbished iPhone (Claimed from Maxis) and have no weird problem whatsoever. It's just like any other new iPhone that you buy from the store.

Additional info:

Refurbished set doesn't come with box or any other original accessories. Just the handset itself. Therefore once you have claimed warranty, your imei and s/n will differ from your original box. And upon receiving refurbished set as warranty claim, Apple will cover additional 3 months warranty on the set or follows your existing warranty coverage, whichever longer. E.g. original warranty expires Jan 2012, you claim in Dec 2011. Newly claimed refurbished set will be covered until Mar 2012. Else if your original warranty period expires Jul 2012, then the period is valid until Jul 2012.


Added on January 11, 2012, 3:42 pmIf you go to telco and buy new in box, of course it's a new set with MY and not LL. What he meant was if you go telco and exchange, you'll get refurbished set with LL.


Added on January 11, 2012, 3:47 pmI would like to add on that discussion about refurbished set is irrelevant. Like I said, new and refurbished sets are thoroughly checked by QC at Apple's China factory before shipping. And this is not something new. Apple have been practicing this exchange policy with refurbished sets since first gen iPod. All iDevices warranty claim policy is to be replaced by refurbished sets, except Macs and other accessories.

New and refurbished sets both might or might not have problem until the end of their lives. It's electronics. Nobody can guarantee a non-failure for electronics, hence the warranty coverage.

This post has been edited by netboy: Jan 11 2012, 03:47 PM
TSrathian_mhfu
post Jan 11 2012, 11:36 PM

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Can i say that refurbished set..is a set that comes from returned defect set from purchaser? Defect parts were taken out and replaced by new parts? correct me if iam wrong
boonhan
post Jan 12 2012, 12:35 AM

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QUOTE(rathian_mhfu @ Jan 11 2012, 11:36 PM)
Can i say that refurbished set..is a set that comes from returned defect set from purchaser? Defect  parts were taken out and replaced by new parts? correct me if iam wrong
*
ya, it already repaired and replaced faulty part. passed qc check.
TSrathian_mhfu
post Feb 1 2012, 11:56 PM

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QUOTE(boonhan @ Jan 12 2012, 12:35 AM)
ya, it already repaired and replaced faulty part. passed qc check.
*
Yeahh..i think i rather have a good refurbished set from factory rather than my original set that have been opened to be fixed..i have experienced my samsung galaxy tab 10.1 cracked at the outer frame due to the service man tried to open my tablet to fixed my tablet screen..sad.gif

 

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