Anyone know how to solve this problem?

I am having problem with one of the 1HP air conditioner unit from Panasonic. Problem started after about one month after installation.
It seems that it is noisy when the air swing is allow to swing.
Their technicians have made 5 attempts to rectify the problem and till now, the problem still persist.
It seems that they are using trial & error method. Every time, when they come, just apply some grease onto the moving parts and the next time, come and change the air vent. After using for a few days, after the grease dries up, the noise comes back.
Now, the warranty is about to expire...

Written to their Customer Care dept, then they called and want to try to apply grease and replace the air vent again. Really don't know when all these trial & error will end and problem solve.

Really regretted installing the Pana aircon. Some more went and installed 4 units. Include the older set (2 years ago), so, in total 5 units.

My mum's house has using Panasonic air conditioner for so many years. No problem. A few friends also using panasonic air con, also did not hear them commenting. Have installed one unit of Pana 2 years ago. Also no problem.

But when installed the new model Panasonic, then encountered problem.
During one of their trips, one of their technician accidentally mentioned that they have encountered similar problem and have not managed to resolve them. So, if the problem still persist, then just do not allow the air vent to swing. Have to live with it.

So, I would say that the older model are reliable but not so for the newer model.

The noisy problem from the air vent movements on 2 units have been solve (hopefully will be permanent) while the one in the bedroom is still not solve. Damn irritating since it is in the bedroom

Suggest that you lodge your complain with Panasonic. get the complain ref no. Keep calling them if no response.

Problem is that those are 1.5Hp while the one in the bedroom is 1HP.
Anyway, the noisy problem solved after replacing the indoor unit (CS-PC9MKH) with the newer modal (CS-C9NKH)
it seems that Panasonic's older model has some design fault with its air swing mechanism...

Maybe the indoor unit can be interchange...
But since they are under warranty, if pandai pandai go and interchange, then if happen to claim for warranty later, then problem. Usual la... when claim for warranty they will find reasons to get out of responsibility...
Since still under warranty, then let Panasonic rectify their product design fault.

If still under warranty, just keep complaining to Panasonic. If you complain hard enough, they will replace it. hehehe
Also don't forget the consumer tribunal if they(Pana) do not act on your complains. There has been a few complains lodge by various purchaser of the product... The consumer tribunal is effective although as bit slow...but the message gets across to the rightful party.

Depending on which model you are having...
I believe on the latest model, they have changed the swing mechanism and hopefully solve the air swing noisy problem..

If you are getting the latest model, should be OK as they have may have rectify the problem with their previous model's air swing mechanism.

Try Daikin.. Frankly if I had not installed Pana, would have gone for Daikin

They are mostly around the same price region.. maybe different of RM30-50
Where are you located? Think you could try PM iamsobloodysick
He is selling Pana, Daikin, York, etc

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Added on April 24, 2012, 5:04 pmIf not mistaken, for the standard model, PC9MKH is the older model while C9NKH is the newer one

This post has been edited by kelvyn: Apr 24 2012, 05:04 PM

Some people also mentioned that York is noisy.....

Nope. Change the whole blower unit to the never model. Problem solved

I reckon that sometimes, buying products will depends on your luck. If you are unlucky, you happen to get those batch or model that were not properly designed, etc. Then you are in trouble. I would say that the previous Panasonic model sucks. Problem with their swing mechanism. This is confirmed by their own technical people. That's why they came out with the latest model so fast.

Their latest model is better. Not forgetting those earlier one are also OK. This is from my own personal experience. My mum's and some of my friends' and also the one that I installed more than 2 years ago. All Pana brand. They are OK. No complain at all.

Since you have installed them, just monitor. If there are any problem, quickly lodge your complain during the warranty period. What I did was to extend the warranty of the aircon since I do not have confidence in that particular model..just for the peace of mind...

If your new aircon is not cold after only one year, then these must be some thing wrong with it... Maybe you should claim for warranty. Or maybe there is gas leakage somewhere...

For me, normally, I just clean the vent inside the blower unit. Just open the cover and clean the filter. The frequency will be dependent on the environment. If dirty and use frequently, then need to clean more frequent.

Since it is only 3 weeks old, bettter lodge your complain with Panasonic. get the complain ref no.
Ask them when they want to send their people over to rectify the problem. Follow up with an official complain letter. Keep records of all your complains to Panasonic. If you complain "hard enough" am sure they will act on your complain for sure.

They now have the new model. I think the problem should be resolved by now....