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> UNIFI Termination, Moving my sweet home..

Cyber_shot8
post Dec 24 2011, 10:10 PM


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Anybody have a experience to terminated your unifi??
How much that they charge to void the contract??
Same experience that lousy techinician take forever to unplug your line??

I planning to terminate my unifi due to moving another house which close to my ofice.. But sadly they have no unifi coverage @ my other house.. Planning to terminate nex month...
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CoolerMR
post Dec 24 2011, 10:39 PM


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QUOTE(Cyber_shot8 @ Dec 24 2011, 10:10 PM)
Anybody have a experience to terminated your unifi??
How much that they charge to void the contract??
Same experience that lousy techinician take forever to unplug your line??

I planning to terminate my unifi due to moving another house which close to my ofice.. But sadly they have no unifi coverage @ my other house.. Planning to terminate nex month...
*
goto TMPoint & pzy RM500 being less than 24 months

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Cyber_shot8
post Dec 24 2011, 10:57 PM


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Wow.. Lot of money i've pay to TM..
1st to void the contact...
2nd pay to subscribe streamyx.....
Huhuhuhu..

Btw, tq 4 d info...
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dannychen
post Dec 25 2011, 10:15 PM


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Note:
One-Time installation fee of RM200 is waive unless otherwise stated
UniFi services minimal contract period is 24 months, with RM500 early termination fee
All packages services must be activated during service installation
Term and conditions apply
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mun88
post Dec 25 2011, 11:28 PM


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ask unifi contractor to do it .said u help me, i help u....give some kopi-o $$
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GreenSamurai
post Dec 26 2011, 11:48 AM


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Send them an email using the myunifi portal and tell them you want to relocate your unifi to your house location but there's no coverage then ask them what can you do..for my case since it's them who can't provide service and not me wanting to break the contract,they terminated my account without penalty..dont call them just email them

This post has been edited by GreenSamurai: Dec 26 2011, 11:50 AM
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d3ho
post Dec 27 2011, 06:19 PM


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QUOTE(GreenSamurai @ Dec 26 2011, 11:48 AM)
Send them an email using the myunifi portal and tell them you want to relocate your unifi to your house location but there's no coverage then ask them what can you do..for my case since it's them who can't provide service and not me wanting to break the contract,they terminated my account without penalty..dont call them just email them
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You mean they allow you to terminate the account and no charge you any penalty ?

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mnajem
post Jun 23 2012, 11:55 PM


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do we have to bring all cables, modem, router, and DECT phone upon termination?
FTTH maxis is so tempting ,rm118 per mth
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boonwuilow
post Jun 24 2012, 02:45 PM


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I also going to move my house sooner...
But my area has Unifi coverage, those technician will charge me to ask them install in my new house?
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SithBuster
post Jun 24 2012, 05:55 PM


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relocation charges sure apply when moving house. switch to maxis fibre, much cheaper and same with unifi smile.gif
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boonwuilow
post Jun 24 2012, 09:45 PM


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QUOTE(SithBuster @ Jun 24 2012, 05:55 PM)
relocation charges sure apply when moving house. switch to maxis fibre, much cheaper and same with unifi smile.gif
*
But i still got another year of contract to go...
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WaCKy-Angel
post Jun 24 2012, 09:48 PM


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QUOTE(GreenSamurai @ Dec 26 2011, 11:48 AM)
Send them an email using the myunifi portal and tell them you want to relocate your unifi to your house location but there's no coverage then ask them what can you do..for my case since it's them who can't provide service and not me wanting to break the contract,they terminated my account without penalty..dont call them just email them
*
QUOTE(boonwuilow @ Jun 24 2012, 09:45 PM)
But i still got another year of contract to go...
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If u read their terms properly, its not their fault if u wants to relocate and that area is not supported...

U can ask them and if u lucky (or if u know bigshot insider) then they could allow u to terminate without penalty.
If 1 time cant, then try another time or another branch smile.gif

Good luck
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jimmyay
post Nov 12 2012, 04:17 PM


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I am moving house soon. When we change from Streamyx to Unifi, no penalty. Do we really need to penalised cos moving from Unifi to Streamyx? Problem is no UNIFI at my new house. I wanted Unifi.
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andrew9292
post Nov 12 2012, 05:27 PM


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QUOTE(jimmyay @ Nov 12 2012, 04:17 PM)
I am moving house soon. When we change from Streamyx to Unifi, no penalty. Do we really need to penalised cos moving from Unifi to Streamyx? Problem is no UNIFI at my new house. I wanted Unifi.
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Relocation
Customers can request for relocation from TMpoint outlets where they will be required to fill in a relocation form. Customers will be charged a relocation fee of RM 300. If a customer who is within contract period requests for relocation, the contract period will be resumed and it will not be renewed. The relocation of a customer's UniFi service will involve 2 appointments with TM, one is for the collection of the BTU, and the other appointment will be for installation and configuration at the new premise by TM's installer. Customers are expected to pack all their CPE and transport them to the new premise to be reused.

The relocation of UniFi service can only be done if the customer is moving to a location where UniFi services are available. For cases where customers relocate to a location where UniFi service is not available, customers are to subscribe to TM Broadband™ where the TM Broadband™ contract period, terms and conditions are applicable. Subsequently, if customers do not wish to subscribe to TM Broadband™, TM will consider that the customer has prematurely terminated the contract and a penalty of RM 500 will be charged. If customers relocate to an area where TM Broadband™ services are not available, customers will not be charged a penalty but customers will have to produce any utility bill as proof.

http://www.tm.com.my/unifi/home/Pages/contract-terms.aspx

This post has been edited by andrew9292: Nov 12 2012, 05:29 PM
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newly wed duck
post Nov 12 2012, 05:30 PM


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use ur occ.unifi mail and email tm, tell them u moving but theres no unifi service and ask them what to do. if they ask u terminate and pay 500, u can tell them u have financial reasons etc and hope they waive. just be nice, dont rage

basically its an appeal
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andrew9292
post Nov 12 2012, 05:39 PM


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Based on their t&c, if there is no unifi in the area you are to convert to TM Broadband a.k.a Streamyx.

Their relocation t&c says that when that happens, the t&c of Streamyx will apply. I assume that the fees will be the installation fee of Streamyx as they never state any Unifi to Streamyx reallocation fees.
Only relocate Unifi to Unifi charge RM300.
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jimmyay
post Nov 14 2012, 10:21 AM


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Thanks everyone for feedback. I send email via occ and they called me back. Told me to go TMpoint and register for streamyx & terminate unifi. Therefore no penalty. I will go next month.

This post has been edited by jimmyay: Nov 14 2012, 10:21 AM
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cjhsky
post Nov 18 2012, 04:12 AM


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QUOTE(jimmyay @ Nov 14 2012, 10:21 AM)
Thanks everyone for feedback. I send email via occ and they called me back. Told me to go TMpoint and register for streamyx & terminate unifi. Therefore no penalty. I will go next month.
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Hi there,

So send them e-mail using our unifi email right? But where should I send it? Can you give me the e-mail address. I also will move back to my hometown, which right now don't have unifi coverage too. It's a bit hard to pay rm500 since I'm just finish my studies and still being unemployed, that's why sad.gif

Btw TQ smile.gif
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jimmyay
post Nov 19 2012, 05:07 PM


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QUOTE(cjhsky @ Nov 18 2012, 04:12 AM)
Hi there,

So send them e-mail using our unifi email right? But where should I send it? Can you give me the e-mail address. I also will move back to my hometown, which right now don't have unifi coverage too. It's a bit hard to pay rm500 since I'm just finish my studies and still being unemployed, that's why sad.gif

Btw TQ smile.gif
*
Log into your unifi account at OCC.. then lodge a report.

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clarence1986
post Mar 7 2014, 08:17 AM


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I have finished my 2-year contract with Unifi. What are t he documents and items I need to bring to TM point to terminate? Thanks.
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areankim
post Mar 16 2014, 09:49 AM


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QUOTE(clarence1986 @ Mar 7 2014, 08:17 AM)
I have finished my 2-year contract with Unifi. What are t he documents and items I need to bring to TM point to terminate? Thanks.
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wanted to know this too
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jovial
post Mar 16 2014, 04:57 PM


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QUOTE(clarence1986 @ Mar 7 2014, 08:17 AM)
I have finished my 2-year contract with Unifi. What are t he documents and items I need to bring to TM point to terminate? Thanks.
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have to bring back your modem.
assuming it's your name, just fill in the forms there.

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steventan85
post Mar 16 2014, 05:24 PM


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QUOTE(jovial @ Mar 16 2014, 04:57 PM)
have to bring back your modem.
assuming it's your name, just fill in the forms there.
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why do we need to bring back modem after 2yrs contract ? its urs already... doh.gif doh.gif doh.gif ..unless u terminate within contract
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jovial
post Mar 16 2014, 06:14 PM


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QUOTE(steventan85 @ Mar 16 2014, 05:24 PM)
why do we need to bring back modem after 2yrs contract ? its urs already...  doh.gif  doh.gif  doh.gif ..unless u terminate within contract
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dunno..tm say modem is under tm ownership...that's why they have lifetime warranty


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areankim
post Mar 17 2014, 11:57 AM


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QUOTE(jovial @ Mar 16 2014, 06:14 PM)
dunno..tm say modem is under tm ownership...that's why they have lifetime warranty
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huh? then how maxis gonna connect? Maxis will only replace router... lolxx
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jovial
post Mar 18 2014, 12:05 PM


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QUOTE(areankim @ Mar 17 2014, 11:57 AM)
huh? then how maxis gonna connect? Maxis will only replace router... lolxx
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maxis will come with tm to install btu unless you have another broadband that is using the btu
if you're changing from unifi to maxis, don't...a lot of complaints regarding maxis
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areankim
post Mar 18 2014, 12:30 PM


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Aiyor....so bad meh? My fren 6/8 very damn happy...but kl area.
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