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Unifi UNIFI Termination, Moving my sweet home..

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andrew9292
post Nov 12 2012, 05:27 PM

-/Livin' On A Prayer/-
*****
Senior Member
955 posts

Joined: Sep 2008
From: Petaling Jaya


QUOTE(jimmyay @ Nov 12 2012, 04:17 PM)
I am moving house soon. When we change from Streamyx to Unifi, no penalty. Do we really need to penalised cos moving from Unifi to Streamyx? Problem is no UNIFI at my new house. I wanted Unifi.
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Relocation
Customers can request for relocation from TMpoint outlets where they will be required to fill in a relocation form. Customers will be charged a relocation fee of RM 300. If a customer who is within contract period requests for relocation, the contract period will be resumed and it will not be renewed. The relocation of a customer's UniFi service will involve 2 appointments with TM, one is for the collection of the BTU, and the other appointment will be for installation and configuration at the new premise by TM's installer. Customers are expected to pack all their CPE and transport them to the new premise to be reused.

The relocation of UniFi service can only be done if the customer is moving to a location where UniFi services are available. For cases where customers relocate to a location where UniFi service is not available, customers are to subscribe to TM Broadband™ where the TM Broadband™ contract period, terms and conditions are applicable. Subsequently, if customers do not wish to subscribe to TM Broadband™, TM will consider that the customer has prematurely terminated the contract and a penalty of RM 500 will be charged. If customers relocate to an area where TM Broadband™ services are not available, customers will not be charged a penalty but customers will have to produce any utility bill as proof.

http://www.tm.com.my/unifi/home/Pages/contract-terms.aspx

This post has been edited by andrew9292: Nov 12 2012, 05:29 PM
andrew9292
post Nov 12 2012, 05:39 PM

-/Livin' On A Prayer/-
*****
Senior Member
955 posts

Joined: Sep 2008
From: Petaling Jaya


Based on their t&c, if there is no unifi in the area you are to convert to TM Broadband a.k.a Streamyx.

Their relocation t&c says that when that happens, the t&c of Streamyx will apply. I assume that the fees will be the installation fee of Streamyx as they never state any Unifi to Streamyx reallocation fees.
Only relocate Unifi to Unifi charge RM300.

 

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