During first service, technician say not a problem, seat got free play.
I just say ok..
Then I found out that one fella from Terengganu has same problem and got replacement.
I straight away called to Icare and report my problem.
Next day PE call me and asked me to come for appointment.
Then on 2nd service, the service lady informed that the seat is ok and even offer me to check on different car under service..
She tried to rock the driver seat and would not move..
She was surprised and she got the point.

Next thing i know, she passed me a slip stating that new front seat (driver and passenger) has been ordered.

My advice.. Don't believe SC 100%. Checked at other forums or users. Then call to ICARE...

Only the seat back. I can rocking it by hand and got click sound as well.
Last Monday, PE called.
My replacement seats has arrived already.
Only problem, I was unable find free date to do it.
Maybe end of this month will go to SC.

SC in melaka. Yes intially bit difficult to request for change.
Only after I called to ICARE and complained.
They set appointment with SC head.
At first he say not sure of the status.
He called to vendor or proton. Not sure exactly..
Then confirmed that there are issue with my batch.
I get my car at the end of feb. How about yours?

I suggest you go to other SC to have 2nd opinion.
You may also post your story to exora club at FB.
https://www.facebook.com/protonexora
They will be able to advice you on the issue.