yup..same issue.
i went to Assstruk CS at Cheras yesterday to terminate my asstruk account. End of contract.
They are asking me to return back all the item like smart card, decoder, remote control, adaptor, and also dish.. it's sound ridiculous for me.
i told him da i can understand to return the smart card. But is sound crzay that asking me to remove the dish at the roof top myself and return back. i told him that i had paid RM199 during registeration time and im pretty sure that is under my property. im damn angry that the service is bad for me. So i went to Damansara branch. the officer there said only return smart card. den i called to Call center. another officer told me the account had cancel n she told me the contractor will come to my house and collect all the items. I sounded her back as i wont allowed them to come over my house.. I damn angry agn. that's why i had run few email to them..but the problem is they cant give me the correct info. feel so disappointed with them.