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 Terminated Astro Byond, What to do with decoder & Dish?

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RAMChYLD
post Jul 12 2012, 03:26 PM

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From: Klang


QUOTE(smileguy @ Dec 19 2011, 03:05 PM)
I dont think they can even near uk free sat,they may give thier family pack foc and some selected like tutor tv,astro ceria, etc !UK free sat deserves respect thats what free means!
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Agreed. Let's look at the difference:

UK Freesat:
- Bring your own decoder- can pick and choose brand, functionality etc. Buying a decoder is like buying a TV set- you walk into a electronics shop and pick it up from a display of several units.
- No need smart card
- Can even receive other countries' channels, and is actually LEGAL to do so because of EU program sharing law.

Assteruk "free" sat:
- Only assteruk decoder allowed. Assteruk will only supply very limited type of decoders. Dun like the brand? too bad.
- Still need smart card.
- Lock down to only assteruk signal.

Imo, it's not really free if you're forced to use assteruk's decoder and can only receive own country channels. To me, the definition of free is beyond "don't need monthly subscription". It means letting the consumer choose what decoder they want and what they want to watch with no restrictions.

---

For me, I return the smart card but get to keep the dish and decoder. Apparently the contract states that if you have kept to the contract until past the contract end date, and then terminate, the decoder and dish is yours to keep. But the smart card must be returned no matter what. I recommend going to Assteruk building in person and giving it back by hand, and then take photo and name of person who received the card. I return the card by mail, but keep details and double check to see if card reached them, and in the end they still try to sue me for "not returning smart card". I placed one angry phone call to the lawyer who sent the letter, one angry phone call to Assteruk CS, and repeat the details given to both of them. They shut up from then on, but I already swear I'm never ever getting assteruk's service ever again.

This post has been edited by RAMChYLD: Jul 12 2012, 03:41 PM
RAMChYLD
post Jul 31 2012, 12:22 PM

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From: Klang


QUOTE(popice2u @ Jul 29 2012, 09:22 PM)
i want to terminate astro beyond....was told must pay penalty due to 2 yrs contract. when sign-up that time promoter din say anything abt contract also.

so must return the card? what abt the decoder?
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Well, to be fair, the two years contract thing is written in the form T&C. So sign the form and you agree to the two years lock in. Sadly, many people don't read the T&C or think about it deeply before signing.

Decoder and dish you can sell as besi buruk, or keep as bitter memory to remind yourself how horrible their customer support is. But yes, card, you must return.

This post has been edited by RAMChYLD: Jul 31 2012, 12:31 PM
RAMChYLD
post Feb 17 2013, 12:04 PM

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From: Klang


QUOTE(lunar @ Nov 26 2012, 11:54 PM)
Astro sent me lawyer letter for not paying the charges for unreturned sim card. Before the lawyer letter came, there was a letter from a debt collector...like ah long style saja sleep.gif

But I have returned the damn sim card more than a year ago, on 9th of July 2011!  I remembered because I was stucked on the bridge going towards uptown KL from Subang due to the road closure. But the problem is I don't remember if i get back any receipt/ confirmation upon returning the sim card and I can't seemed to find it...can anyone tell me if they get back any receipt/confirmation upon returning the sim card to the centre??

Thanks!

I hate Astro!!!!
*
Welcome to the club. I had exactly same problem as you. Terminated and returned the card, and yet get warning
letters regarding charges that the SIM card not returned. What I did was call them up and make noise. Then call the lawyer up and make noise.

Before that I was thinking that I may sign up again if needs be. Now I will never go back to assteruk. Greedy b@$+@£ds. vmad.gif mad.gif

 

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