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> [Q&A] Pos Laju Services, Ver 2

SUSsoundsyst64
post Dec 12 2011, 02:56 PM

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QUOTE(aikachan @ Dec 12 2011, 02:50 PM)
Haha ok smile.gif
thanks

after I fill the form, then I should just take number and go the counter and then what will the staff will ask me to do?

Do I need to pack them in the plastic or they will do it? (I mean the Poslaju 'plastic') tongue.gif

If I do it myself, do I have to pack/wrap them at the counter or before?

Sorry if u don't get it tongue.gif

btw, I will go to Poslaju Batu Caves, I think need to take number..
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most poslaju counter no need for you to take queue number. Just fill the form and queue at the counter.

packing - it is recommended for you to pack your items. Do the packing before coming to poslaju counter

SUSsoundsyst64
post Dec 12 2011, 03:14 PM

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QUOTE(aikachan @ Dec 12 2011, 03:08 PM)
I wrap it using A4 paper. I mean the poslaju plastic that like.. Err.. I mean if I buy something they will pack the item inside something like Poslaju plastic. So where can I get it? 0.0 at the counter?
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you can request at the counter.
SUSsoundsyst64
post Dec 18 2012, 02:42 PM

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QUOTE(ss_sk @ Dec 18 2012, 02:35 PM)
hello i wanna ask something..

I receive my tracking id from my seller yesterday and immediately after receive the id I track it using the post laju track & trace but the result says "Record not found"
I try again today many time but the result still show "Record not found" is this normal??
because I have never experienced it before from my previous tracking id.
hope someone can explain to me what is happening. TQ
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Poslaju didn't update the tracking number on the spot. It takes approx one day for the record to come up.
What kind of service that your seller using?
There's a few service offered by poslaju (domestic parcel - blue consignment; express delivery - yellow consignment)
Kindly enclose the tracking number so we can track it up for ya.
SUSsoundsyst64
post Dec 19 2012, 09:10 PM

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QUOTE(ss_sk @ Dec 19 2012, 10:24 AM)
First I ask myseller for the receipt and all the necessary detail but he replied he already gave me the correct ID, he also said dont blame him if i dont receive the package. he has post many item before this nothing happen before. then he told me to call post if I not receive the item and last he said dont keep on kacau me.

So, I called their hotline and explain my situation and the officer check my tracking id and she said the tracking id doesn't register in their system.
so I tell her that the seller post it on monday then she replied if the seller already post it the it will appear in their system,
so the officer told me to ask my seller to call their hotline to verify the postage.
I msg my seller to do so he dint reply my msg..

sorry for the long post I dont know what to do.. I hve been FFK or what??
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Poslaju update the tracking status around 8 or 9PM on the same day after the item has received at Poslaju counter.
If send on monday, you already receive the item yesterday.
In this case, ask the seller to scan or snap a picture of the consignment note associate with that tracking number.
If seller didn't want to do that and starting to give reasons, you open dispute thread and place all the details you have.
SUSsoundsyst64
post Dec 20 2012, 06:52 AM

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QUOTE(ss_sk @ Dec 19 2012, 11:31 PM)
but I still dont receive the package. let say if I'm not at home when the package arrive yesterday the officer will atleast inform me right because I provided my hp no to my seller.
i already ask him to provide me the detail but he still said he already post it on monday and dont blame him if I not received the package
mybe i wait until tomorrow to see what reason he will give me..
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The poslaju men call the recipient upon arrival. If not at home, he leave the notice.
Again, the record should be appeared right now, right? But, it doesn't appear.
Ask for the screenshot of hardcopy of consignment note from seller.
If the seller doesn't want to do that, open the dispute thread straight away or leave a respond on seller's thread to catch up the seller's and buyer's attention.

This post has been edited by soundsyst64: Dec 20 2012, 06:53 AM
SUSsoundsyst64
post Dec 28 2012, 07:35 AM

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QUOTE(Zombiemonkey @ Dec 28 2012, 01:40 AM)
Hello, would like to ask something. Is this normal. Kinda late. When will it arrive Kch?
Tq

Date.          Time                        Process                                Office
27-Dec-2012 13:24:49 Consignment picked up from the sender PPL JB
27-Dec-2012 02:21:03 Consignment dispatch out from Transit Office
26-Dec-2012 19:10:18 Consignment dispatch out from origin station PPL JB
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Based on my experience, it should be arrive on 27 Dec afternoon (yellow consignment note).
Does the sender using domestic parcel service (blue consignment note) or express service (standard yellow consignment note)?

 

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