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> [Q&A] Pos Laju Services, Ver 2

sHawTY
post Dec 12 2011, 04:31 PM

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QUOTE(nordingh @ Dec 12 2011, 03:46 PM)
The poslaju plastic only for someone who have an account with them and only available at big Poslaju center.
Partially wrong.
You don't need to have an account with them to get the Poslaju plastic. Poslaju called it as flyer. It has 3 size, Small Flyer, Medium Flyer & Large Flyer. It's for everyone, everyone can get it.
The guy / girl who doesnt want to give you the plastic is probably a hardass whose too lazy to take the plastic from their desk.

Just ask & they will provide. If they don't, call the manager in charge & tell them about it.
I've been dealing with Poslaju Shah Alam, Poslaju Kota Bharu, Poslaju Petaling Jaya, Poslaju Klang & none of them ever asked for an account number.

If you're a frequent shipper like me who post more than 5 items everyday, you may ask for a large amount of flyer & Poslaju form from them.
sHawTY
post Dec 12 2011, 05:15 PM

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QUOTE(nordingh @ Dec 12 2011, 04:54 PM)
I based on my experience.
That's why I've said that the guy / girl who you talked to is too lazy to take the plastic for you.
And some of them save the plastic for frequent large amount shipper.

Nowhere in their policy says you can't get the plastic if you don't have an account with them.
If the staff refuse to give you the plastic, call their manager.
If the manager also tries to argue with you, ask for their policy paper and tell them to show it to you where in their policy states you can't get the plastic if you don't have an account.

If they insist on not showing you the policy, tell them you will report this matter to the consumer's tribunal.
sHawTY
post Feb 4 2012, 02:43 PM

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QUOTE(fatenagisa @ Feb 3 2012, 05:47 PM)
the customer service didnt even say /mention  the reason for the delay.
It's not their job to tell you the reason for the delays.
It's your job to know the public holidays of your own country.
sHawTY
post Jul 20 2013, 03:19 AM

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QUOTE(siles1991 @ Jun 28 2013, 12:29 PM)
not sure if this is a good place to ask but well i'm looking for paper to wrap my goods since poslaju no longer provide flyers...any recommendation?
Poslaju still provide flyers, but most branches are always out of stock & they prioritize frequent customers / registered customers.

But soon flyers will no longer be free.
QUOTE(daus92 @ Jul 12 2013, 12:10 AM)
you can't expect service as good as expensive courier like FedEx, DHL, UPS, GDex, TNT, Kangaroo etc. from PosLaju.. the rate is cheaper, so you should know how they work.. if you expect the courier to call you everytime they deliver to your house, don't use Pos Laju.. even DHL sometimes didn't call, they simply just leave without any notes..
Wrong. It depends on the driver himself.
Poslaju in my area always calls first before arriving to check if I'm at home or not.
But at my parents house, they never called. Sometime they didn't even bother knocking on the door at all. Forcing my parents to take the item on the next day from Poslaju centers.
sHawTY
post Aug 16 2013, 02:21 AM

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QUOTE(nicefriendly @ Aug 13 2013, 02:55 AM)
Hey, if i send something to an office address and got written down who is supposed to receive it, with phone number as well, normally how the Poslaju driver deal with the parcel? Possible they will just put it to the company mail box and does not call the person to take the item?
That depends on the driver himself.

Some of the drivers is really good at their job. Most of the time they deliver to my house, they will call first to make sure someone's home.
But it's a different story if the delivery is to my parents house, lots of times, they don't even bother knocking on the door or horn to notify the household that they're home and just leave a paper saying they "tried to deliver but no one answered the door".
QUOTE(nicefriendly @ Aug 13 2013, 02:55 AM)
I heard that last week Poslaju delivery was very slow due to Hari Raya, since Hari Raya just past not long ago do you think if i send something tomorrow will it be still take long time to reach?
Nope, starting from Tuesday 13 August, delivery has been up to speed, no more delays.
In fact, there's less people sending stuff through Poslaju after raya. Probably because their wallets are empty spending for Hari Raya and the next salary is weeks away.
sHawTY
post Sep 13 2013, 03:34 PM

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QUOTE(blacktubi @ Sep 11 2013, 10:48 PM)
I notice anyone with the account number can request for pickup sweat.gif

So far don't happen to me yet
You don't need a Poslaju account to request for pickup.
Anyone can by calling Poslaju helpline.
sHawTY
post Dec 10 2013, 07:04 PM

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QUOTE(hadirj @ Dec 10 2013, 06:54 PM)
hi guys, I sent documents to US but after the last update, it never get updated it suppose to reach there in 5 working days. but seems it has been lost or something in KLIA! anyone had same experience ?
Once the document has arrived in the US shore, you can continue tracking the item through USPS website.
https://tools.usps.com/go/TrackConfirmActio...33;input.action

Use the same Poslaju tracking number.
sHawTY
post Dec 10 2013, 09:21 PM

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QUOTE(hadirj @ Dec 10 2013, 07:11 PM)
so does it mean its still in way to reach the US? its now 3 days excluding Sat and Sun!
Probably.
No one knows the answer to that question.

From this moment on, just use USPS tracking as Poslaju will no longer provide update to the document you send.

PS: You have to remember something, Christmas is nearby, so any shipment to the US will have lots of delays.
sHawTY
post Dec 11 2013, 02:52 AM

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QUOTE(customer2 @ Dec 10 2013, 11:43 PM)
Unable to deliver the item due to addressee requested later delivery, is this message shown that i am not around when the postman attempting delivery to my house?
Yes.
You can collect the item at the designated Poslaju centers or you can call 1300-300-300 to arrange a 2nd delivery.
sHawTY
post Dec 11 2013, 01:56 PM

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QUOTE(MaxTan96 @ Dec 11 2013, 11:06 AM)
Hey guys, I am new to pos laju.I ordered an item from the seller and he posted it yesterday.I tracked the item and it's located at PPL Batu Caves and it showed courier is attempting delivery in this morning.My area is in Gombak KL.  I am worried about it because today is selangor's sultan birthday.So all the pejabat pos in selangor area will be closed?Does it mean that I can receive my item today or tomorrow? Thanks for help guys.
Call Poslaju Helpline at 1300-300-300 for more information.
sHawTY
post Dec 11 2013, 02:11 PM

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QUOTE(MaxTan96 @ Dec 11 2013, 02:02 PM)
The hotline is foc?
Yes. Provided you call from Telekom home line.
sHawTY
post Dec 15 2013, 02:47 PM

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QUOTE(OnOne @ Dec 15 2013, 12:44 AM)
when to pos malaysia in rawang and ask them about flyer and guess what... they dont what the shitt is flyer
You can only get the flyers from Poslaju centers. Not Pos Malaysia.
QUOTE(Anime4049 @ Dec 15 2013, 11:34 AM)
Just wondering can I post lithium battery through pos laju?
Yes.

sHawTY
post Dec 25 2013, 01:16 AM

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QUOTE(MaxTan96 @ Dec 25 2013, 12:25 AM)
Hey guys I have a question, if the sender sent an item for me today, I will receive it on wednesday or thursday? Pos laju will close tomorrow?
You'll receive it by Thursday or Friday.
Poslaju is closed today (Wednesday 25th December).

This post has been edited by sHawTY: Dec 25 2013, 01:16 AM

 

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