Hi, anyone know why poslaju do not send parcel from foreign country?

I was in the house, saw postman came directly to my doorstep n drop a poslaju notice into my mail box, when go to collect it, saw it is written "paket kastam", without any tracking number on it.

When email to poslaju malaysia, they say need me to go to self collect, they wont send it.

When call and ask the poslaju branch, several times, they say ok ok, will send, but they never send after so many days.

sure the parcel is in the poslaju branch, called and confirmed..it is not that the parcel is intercepted by kastam malaysia or anything..they just do not want to send such parcel..

is this their SOP?

This post has been edited by deity01: Oct 22 2018, 11:11 AM