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> [Q&A] Pos Laju Services, Ver 2

agandul
post Oct 10 2014, 09:00 PM

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QUOTE(m.shah.f @ Aug 13 2014, 08:02 AM)
Service getting worse by the day.

I was at home yesterday and yet no delivery. No honk, no bell, no postman. Not even a fail to deliver notice.

Dare to say addressee not available.

user posted image

Before this, they left my parcels at the gate. Happened 3 times, luckily no one else took them.

What kind of service is this??
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I'm having the same problem with you
waited the whole day with my condo front door open, no one came, no one called, no slip of paper
suddenly dare say addressee not available
had one experience where i was not home with DHL, courier called me, i didn't answer. put slip of paper, then i make request re-deliver again, the next day courier called me if i am at home, then done finish no problemo
that is a good service, this? this is annoying, blaming the recipient not being home when i was at home the whole day just to wait for the courier to come
agandul
post Oct 11 2014, 09:54 AM

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QUOTE(m.shah.f @ Oct 11 2014, 07:28 AM)
It's better if you go and pick it up yourself at the post office. Else, who knows when it will arrive. That's what I did, I got so fed up waiting for 4 days so I just went and pick it up myself. Not once, but many times... In confronted the postman and turned out he didn't even know where I live. WTF?!!
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Won't be using poslaju again anytime soon, had a really good service with dhl instead, i wasn't home, they called me, i didn't amswer, they put the notice in front of my condo, the next day after i requested a second delivery, the courier called me before going to my place to confirm that i'm at home, that's what a good service is all about
Really annoyed by this, didn't even call me even though i put my number there for the sole purpose of avoiding this kind of problem
agandul
post Jun 7 2015, 12:14 AM

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does poslaju deliver during public holiday?
because today (6 June 2015) is a public holiday, and yet they still deliver
usually this will be a positive feedback, but for me because I thought they won't deliver it, I didn't wait for the courier and slept until 1pm
turns out they deliver at 10.42 am, and now I have to get it from the poslaju office
but they didn't call me either
it's a bit annoying when they say they don't deliver during public holiday, and yet they did
at least give me a call to tell me they are delivering my item

and also the poslaju website was down the whole day
"Server Error in '/' Application.
Root element is missing."
come up whenever I try to open the website to track my item

the customer service also always busy

 

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