Nice electronicfly ! .. finally we got a new thread for Poslaju and with a clearer info on the 1st post...

thanks electronicfly

I think you've put almost all the needed infos... couldn't think of anymore at the moment. Already clear enough

If they left a note/card for you then there should be the address at the note/card.

btw, here is the Bukit Mertajam main office address:

POSLAJU BUKIT MERTAJAM
No 42 Jalan Bayu Mutiara 1
Taman Bayu Mutiara, Mukim 11
Bukit Tengah
14000 Bukit Mertajam
Pulau Pinang

04-507 4513

You can call them to double confirm the place

28cm x 22cm x 18cm .. Should be charge by weight Less than 500gm send within west Malaysia is Rm6

This post has been edited by Strawberry<3: Dec 1 2011, 06:16 PM

quite depend on them but mostly they will lazy to measure if there are alot of people. Have to depend on his luck now

just wondering.. do poslaju work on 30th and 31st december?

yes posman working today. just wait

Just contact the nearest Pos office or email to care@pos.com.my



This post has been edited by Strawberry<3: Jul 27 2012, 02:34 PM

Hi.. wanna ask about the poslaju courier bag (plastic bag)

the price stated 500g is Rm6. So if I buy the Rm6 courier bag. Do I have to add any extra postage fee? Or the Rm6 is already include postage fee?

yea i think that 1... or they got any other type?

i see.. so Rm6 include postage for 500g.

ok thank u so much for the info ^^

Never ever can open package before sign. No matter what courier also I never can open the package or check the package 1st. Normally signed then the delivery man will immediately leave. So to check the parcel before sign is like rare case that can happen.

How was the parcel before u open? The item look like been squeezed badly which means the package itself must be terrible too. But If the packagel from outside look completely fine then the item might be already spoil before even send out. Which means its not courier fault but the seller fault. So seller must take responsible if u got enough evidence. How did the seller pack anyway?

Just call them to ask for re-attempt on the next day

This post has been edited by Strawberry<3: May 29 2013, 05:17 PM

From the video. This is direct send from China to you? So I think its Skynet or ABX ? Since you got the Video u can use it as evidence. Ask your agent to help u claim.

If im not wrong. The warehouse repack by removing the boxes. Next time u have to ask your agent to tell the warehouse not to remove any box or courier bags of individual item

Your agent said When you received your parcel, check your parcel before you signed. If item missing please do not signed the parcel first, please take a picture of your parcel, the pic need to see all your items clearly, and please stated which item is missing in the consignment note.

In your case, there were no missing item right? Just damage. So whether u check or no check before sign its not a problem.

but according to your agent rule : "they are not responsible for loss or damage of goods in the course of delivery from China to Malaysia & from us to you"

So it will be hard for u to claim for compensate. Because in your agent mind, you already agreed to the terms and conditions before u order. Plus, we all know that the courier services send parcel like play basketball. So, the problem is must be with the 1 who pack. If they pack it not safe. the item inside also won't be safe.

So in this case, the shipper/warehouse or the company that repack the items is at fault for not pack it nicely. U can try ask your agent to help on claiming or scolding them atleast.

But I'm not sure if u will be able to get any compensate lo

Better if your agent can help u complain to the courier too..

This post has been edited by Strawberry<3: May 29 2013, 07:28 PM

Hi guys..

I sent parcel to France and the parcel got lost. Already submit the claiming form today. Poslaju said the process will take around 2 to 3 weeks and it depends. So anything they will inform me by Letter.

Anybody got experience item lost before? and how long u get your clam? and how they refund u?

So they will pay base on the amount I wrote on the slip?

your package is very big? If the parcel is more than 30cm will get measure and they will choose which ever greater. If the weight rates is higher they will charge u the normal price according to the weight. However if after measure volumetric and the rate is higher than the weight then they will charge u volumetric

http://www.pos.com.my/pos/services/fast_mail/care/volum.aspx

This post has been edited by Strawberry<3: Dec 17 2013, 06:04 PM

just call poslaju to ask

if kastam block, they will send u a letter. so just wait

wonder this Tuesday pos office got open?

I'm wondering if I order something from overseas cost around Rm160 and ship to me using EMS. Will I kena GST or tax now?

This post has been edited by Strawberry<3: Apr 6 2015, 05:10 PM