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> [Q&A] Pos Laju Services, Ver 2

Gallardo
post Apr 27 2012, 12:09 AM

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Hello, im not sure whether this is relevant but im thinking that i purchased something from ebay US and its using USPS to ship internationally to Malaysia so im assuming that my product (which is a bag) is to be landed in Malaysia ground, Poslaju will be the default courier in charge of shipping my item domestically right?

The reason is because i have been waiting for about 5 weeks now and the seller or company that sold the item to me said that it takes about 2~4 weeks for international shipment but im still waiting. So i was thinking is it possible to perhaps give a call to Poslaju HQ to check the parcel by giving only my name and my shipping address as i have chosen Standard International Shipping so i was thus given no tracking number to check my status of my parcel/product? icon_question.gif

This post has been edited by Gallardo: Apr 27 2012, 12:10 AM
Gallardo
post Apr 27 2012, 12:40 AM

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QUOTE(electronicfly @ Apr 27 2012, 12:20 AM)
Your parcel will be handled by Pos Malaysia, but whether by Pos Malaysia themselves or Pos Laju will depend on the type of postage used. If you weren't given any tracking number, then the seller should have used  USPS First Class International, and if it's via that method, it would be treated as regular mail, no tracking, not expedited.

There won't be a way for you to find it unfortunately. You'll just have to be patient and hope your parcel isn't missing. I suggest you inform the seller that you've yet to get your parcel, and ask how long a buffer time you should wait before getting them to resend (if that is an option, check the seller's T&C specific to that postage format as well as Paypal's, if you used Paypal, which I hope you did)
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Oh im so sorry its Pos Malaysia, well i think its partially my fault for choosing the Standard Shipping and not Express. Well the T&C didnt state anything like that and i have contacted them and they said they couldnt track for me either as mine is Standard Shipping which like you said ill need to be patient to wait for it and hope that its not missing.

Yeah i paid through using Paypal through my Hong Leong Debit Card but i dont think Paypal could help with this right since the product has already shipped which is written on both on my Paypal and eBay. Thanks alot electronicfly for enlightening me on this. tongue.gif
Gallardo
post Apr 27 2012, 01:33 AM

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QUOTE(electronicfly @ Apr 27 2012, 12:59 AM)
With Paypal, if you didn't get your parcel and if the seller cannot provide proof of shipping, you can actually open a dispute case to try and get your money back smile.gif If the seller cannot prove that he shipped your parcel (he can inform ebay and paypal that he shipped, but that's just a click of a button, no proof required) he also cannot prove that he DID ship your parcel out and hence there will be that chance he scammed.

Good luck, and I hope your parcel reaches you. The delay is to be expected though for standard shipping. Most of my standard shipping parcels from anywhere will arrive after a nice long delay one -.-"
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Oh i see, thanks a lot man, these information are indeed very helpful incase i did not receive my parcel, i can always try to dispute. Fingers crossed on my parcel arrival thumbup.gif
Thanks for the enlightenment icon_rolleyes.gif

 

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