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> [Q&A] Pos Laju Services, Ver 2

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DesmondYow
post Mar 16 2012, 09:16 PM

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16/3/2012 18:12:00 Unable To Deliver The Item Due To Addressee Not Available At Time Of Delivery Klang PPL
16/3/2012 09:44:00 Courier Is Attempting Delivery Klang PPL
16/3/2012 05:38:00 Item Arrived At Processing Center Klang PPL
15/3/2012 19:28:00 Unable To Deliver The Item Due To Addressee Not Available At Time Of Delivery Klang PPL
15/3/2012 10:48:00 Courier Is Attempting Delivery Klang PPL
15/3/2012 06:03:00 Item Arrived At Processing Center Klang PPL
14/3/2012 18:28:00 Unable To Deliver The Item Due To Addressee Not Available At Time Of Delivery Klang PPL
14/3/2012 10:10:00 Courier Is Attempting Delivery Klang PPL
14/3/2012 07:05:00 Item Arrived At Processing Center Klang PPL
14/3/2012 06:03:00 Item dispatch out from transit office Shah Alam PPL
13/3/2012 23:00:00 Item dispatch out from transit office Brickfields PPL
13/3/2012 21:15:00 Item Dispatch Out From Origin Station Batu Caves PPL
13/3/2012 20:19:00 Item received and processed from posting at Post Offices Batu Caves PPL

Can someone explain this? Poslaju willing to deliver the item for 3 times ? And the receiver is staying at home for the 3 whole day, somemore they didn't leave any notes there.
DesmondYow
post Mar 17 2012, 02:15 AM

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QUOTE(electronicfly @ Mar 16 2012, 10:09 PM)
Tsk @ Pos Laju. I've had the same problem before (I was also the sender).

Call them to lodge a complaint, then call the Klang PPL directly to make sure they prioritize your parcel. If it's the same problem I faced, then the PPL Klang is overwhelmed and though the postman took the parcel out to try and deliver, he didn't reach your sender's turn in time.

I've had this problem twice before, only lodged an official complaint during the second time. I suggest you do the same. My complaint was for 1) late delivery and 2) Pos Laju updating with misleading information
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Poslaju..tsk tsk tsk.
Same case and same branch also?

QUOTE(munkeyflo @ Mar 16 2012, 11:28 PM)
This happens sometimes. Not often though.
Have had problems like this once when I was expecting to receive my parcel. Took them almost 3 days to deliver to my place. Within Selangor somemore.

If you ask me, they probably not doing their job right or lazy or something like that. Call them and complain, like what electronicfly said.
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Yeah, i don't really think they willing to deliver the parcel for three times. First time facing this problem ._.

This post has been edited by DesmondYow: Mar 17 2012, 02:21 AM
DesmondYow
post Mar 18 2012, 01:50 AM

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QUOTE(electronicfly @ Mar 17 2012, 11:26 AM)
No, same case, but different branches. If it's not their fault no way they will deliver 3 times one
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Buyer called poslaju and confirmed it's poslaju fault. Problem solved nowwww, thank youuuuu!
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