Not bother checking with them since out of warranty. 1st alpha heater and the dc pump was dead.

Sigh!! really scare hear about this. I planning get Alpha water heater soon.

Just bought 18i @ rm578 without rain shower

iamsobloodysick sell rm480.

hi guys
hope to hear from any chaps with the experience
I have a alpha 18EP with pump and have been using for two years
Recently when having shower, the pump automatic turns off and this happens a couple of time.
I called my electrician and he informs me that carbon needs replacements
Any one with that problem before

the DC motor warranty is 5 years, why not send back to them and have it replace?

you sure is 5 years warranty? i cant recall the warranty

ya sure i got the warranty card with me now. I am planing to call them. my dc pump die on me yesterday.
heater are working but not the pump . i buy end of august last year

I planning purchase this model soon. Before that need ask are this good use? your one is rain shower? How about the pump enough strong?


This post has been edited by petlu28: Aug 12 2013, 11:35 AM

Yes my one is S18i rain shower. pump are quite strong and its quiet. before this unit i use AC pump. very noisy.

Good. May i know how about safety?

hey frank76,

better be quick to file warranty claim now. Below is the reply from alpha cs for my case:

oh.... ya I call them and file warranty claim already. They are sending technician this Friday. lucky the problem crop up now, if not need to play extra service charge. Thanks for the info!!

today the Alpha technician come and replace the DC Pump. Free of charge. all over in 15min. very good service indeed
Just call yesterday today come to repair.

Very good. That means i not wrong choose this product.

huh, my alpha 18i motor also spoiled recently after one year... 2 units actually down... the heater still function but not the pump... can claim warranty arr??? i'm not remember whether its 5 years warranty...

Hi! All. I have idea regarding 18i but don't know work or not. The idea is like this. If I purchase 18i without rain shower then buy another 1 set 6 - 8 inches big shower do you think can work? How about the pressure water? I have ask few bathroom shop some sales person say can & some say cannot.

The DC pump for Smart series heater is warranty for 5 years. But since the heater is after the 1st year warranty, there will be a on-site service charge of RM 50.00 per trip and electrical parts replacement is chargeable as well, replacement of the DC pump will be free.

I did a bypass from to tank which enables the toilets upstairs to have good pressure hence ended buying w/o pump and still save some cash in the long run plus higher water pressure.

@petlu28 do you have iamsobloodysick shop location.
the coordinate given cannot find in google map