QUOTE(Poadster @ Nov 29 2011, 11:34 PM)
I was at Senaxis and asked Ruby (someone else here already wanted to changed)... her reply as follows (i have posted this way back then)....
"To have warranty part claim, the SC have to log in many owners complain and for these complains to be numerous for it to be acted on urgently, like the case of the stabilizer rod nyek nyek sound. Even with these complains, there must be a circular by Proton to acknowledge this as a warranty issues and this acts as auto approval for the SC to order the replacement warranty part number, and replace it with workmanship cost covered by Proton.
Without this circular, the SC will bear the cost of the part ordered and the cost + workmanship will be borne by the owner who asks for it, unless its approved by the warranty claims dept of Proton"
The above applies to small SC, as these SC dont have a warranty claims officer, unlike PJ Sect 13, Mutiara Damansara Platinum Centre or COE..... if you have gone to these big SC, these warranty claims officers are the ones who submits these warranty parts to the claims dept....
ya...exactly. dats y if want to claim parts, go to big SC straight. they can just order the parts easier
Added on November 29, 2011, 11:41 pmQUOTE(matkela @ Nov 29 2011, 11:25 PM)
Bump Stoppers, part # Front M502436 & Rear M502437, were
not available in stock at COE (what they had in stock is not the same as those earlier mentioned parts). COE is aware of the kluk kluk sound at the absorbers.
Came back today from warranty claims and COE said they sourced those parts elsewhere outside. My bump stoppers were replaced, kluk kluk sounds much reduced, but not totally eliminated.
Dunno whether those stoppers will last in time and continue to serve its purpose well. It was drizzling when i left COE at 7pm.
wait wait.......so is this the replacement bump stopper or the older spec one?
This post has been edited by ckk125: Nov 29 2011, 11:41 PM