If your Byond signal is low or poor, then this will affect ALL your HD channels... not happen only for just one or two HD channels.

Which one is your problem...

(1) Totally cannot watch HBO HD but can always watch FMP HD ?

(2) Sometimes can watch FMP HD but can't watch HBO HD... then sometimes can watch HBO HD but can't watch FMP HD ?

If AXN can receive but not AXN HD, then maybe the signal is low which is caused by bad cable connections or mis-alignment of LNB at dish. Low signals can cause reception interruptions to all the HD channels.

I assume you subscribed to Movie Pack or SuperPack so you can watch FMP HD and HBO HD.

If low signal strength, both FMP HD and HBO HD cannot receive sometimes so during the time you cannot watch HBO HD, you will also at the same time cannot receive FMP HD. It cannot be "can receive FMP HD" all the time and "cannot totally receive HBO HD".

The first thing you must do... is immediately call Astro Customer Support (you are charged only local calls). Tell the support person your problem EXACTLY.

If problem is (1)
IF totally cannot receive HBO HD all the time with the message you mentioned and can watch FMP HD, then request the support person to do a manual reset of your subscribed channels using satellite signal to your Byond box. That person will instruct you on what to do next. Usually will ask you to put your Byond box in standby, maybe wait about 30 minutes or more and then switch on. I think this resets the encrypted channels locks stored in the Byond box or smartcard. It happened to me once before and it was done when one of my 2 astro boxes suddenly cannot watch 2 channels that is already included in subscribed package. Oh... I may sound silly here... Put Byond in standby, remove smartcard, clean the "SIM" area with slightly moist clean cloth (wait until its totally dry) and carefully re-insert it back... switch on and check again. Make sure the smartcard is inserted in the correct way as before.

If problem is (2)
If all your HD channels can sometimes receive and sometimes cannot, then tell the support person that this is your problem. Then maybe your signal strength is low... which could be caused by loose cable connection or the LNB at dish maybe out-of-alignment. So you may need for an installer to come and check the cables and LNB alignment. You can also call any friend who is experienced to come personally to your home to check it for you. A forumer here, 1GTR1, finally fixed his HD channels problem with the help of a friend's friend which the previous TWO idiot installers were NOT able to fix.

I repeat... Low signal strength do not cause only the HBO HD with message "This channel is not included in your subscription". If signal strength is the problem, then all the HD channels will be affected in any time period. Example... at 8 pm, I cannot receive HBO HD, then I also cannot receive FMP HD... then at 9 pm, I can for FMP HD and also I can for HBO HD. Just like the rain interruptions... sometimes this channel cannot, sometimes can but another cannot or many times all cannot... it just don't pick and fixed to only one channel which cannot receive.

To check your signal strength (use remote)...
Press [HOME], select "Settings"...  select "Installation Settings"... hit zero (empat kali) then [OK]... select "Satellite Settings"... you are now at the orange-yellow "Universal" and hit [OK]... you are now at "18 MEASAT 3A(VH)" and hit [OK]. You can now see the signal level. For me, its usually around 200 to 214. After checking, hit [OK] to go out. Hit [BACK] many times to go back to the normal channel.

If your setting did not use "18 MEASAT 3A(VH)" setting, then you may have intermittent reception problems with ALL your HD channels. Are you staying in a condo with shared dish which caused other number setting to be used ?

Caution... when you check the signal strength, DON'T change any setting if you are not sure or don't know what you are doing !

Have you called Astro support before and still cannot fix your problem ? If it is... call again.

My apologies first if you or anyone got offended by reading my comments inside this "spoiler"...

I also took the opportunity to point out to some people who still believe that cable TV or IPTV will have nationwide coverage soon. I don't believe its possible and I truly and really wish that I can be proven wrong.

I did post a few times before about my very strong reasons that cable TV/IPTV will never be fully nationwide. It has never been fully nationwide in big countries such as US and Canada, and so will be the same situation for Malaysia. The only way to challenge the bad-a** Assteruk is by allowing Satellite TV competitors to come in, so the main issue is the monopoly of nationwide Satellite TV.

A clear example is... just refer to the Texas state in US. Many large areas of this state located outside of the cities do NOT have fiber cables for Cable TV so the people living in these areas used Satellite TV. An online forum guy whom I knew is staying there and told me that its not economically possible to lay the expensive fiber cables in his small township of only about 30 thousand population.

Its the same situation for our rakyat living in the thousands of kampungs and small towns spread out in Pahang or the East Coast states.

We only need to use common sense to know that nobody will be foolish enough to invest by laying underground fiber cables to any kampung with about 2000 population and each kampung and small town is about a few KM away from each other !

I should believe that its way much easier not to choose fiber cables for nationwide coverage... and much better to decide on having many repeating towers (such as for mobile phone network) or use satellite transmission which easily covers the required large area with low population density. Just not possible to invest in expensive fiber cables for low population areas.

Yes.. I sincerely and truly PRAY that my dream will come true so that IPTV or cable TV will finally be nationwide and then come to my small town soon. But my common sense and my low intelligence tells me that it will never come !

Its different for small countries such as Singapore so its makes more sense to use Cable TV/IPTV and this is why its not necessary for Singapore to spend billions on launching their own satellites.

Peace