QUOTE(vdKarel @ Mar 20 2012, 03:07 PM)
I have just registered for Astro. I want SuperPack 1 which is inclusive of HD channels, PVR, etc.
First the lady mentioned that installation fee was 99RM, later on it was increased to 199RM because I wanted the PVR as well. When I asked if installing the PVR really justified the extra 100RM she couldn't really tell me. Total installation should take about 1 hr. So installing the PVR, which is NOT mine but I'm borrowing it from Astro, takes a few minutes and costs 100RM?? Is this normal?? The lady didn't really understand either. But she said it's "company procedure". Which is the easiest answer of them all. Why is this so steep? The PVR is inclusive of the superpack but if I want it then I have to pay 100RM extra? Rediculous.
First the lady mentioned that installation fee was 99RM, later on it was increased to 199RM because I wanted the PVR as well. When I asked if installing the PVR really justified the extra 100RM she couldn't really tell me. Total installation should take about 1 hr. So installing the PVR, which is NOT mine but I'm borrowing it from Astro, takes a few minutes and costs 100RM?? Is this normal?? The lady didn't really understand either. But she said it's "company procedure". Which is the easiest answer of them all. Why is this so steep? The PVR is inclusive of the superpack but if I want it then I have to pay 100RM extra? Rediculous.
Sorry if I am not able to understand you properly and I believe that you may be a bit confused.
I will try to make it clearer for you.
Presently, 3 types of Astro decoder boxes available...
1) Astro DMT decoder : Only receive SD channels, no HD.
2) Byond DMT decoder : Can receive both SD and HD channels (can record only 1 channel if you buy USB external hard disk and plug it in)
3) Byond PVR : Also can receive both SD and HD channels and can record (2 channels at same time) using its internal hard disk.
During promo in 2010, I took the opportunity and upgraded to Byond box + Installation for free but return old Astro DMT (can keep if pay RM 100). If no promotion, have to pay for installation charges for upgrade to Byond or Byond PVR box.
For HD, must use Byond or Byond PVR. I think upgrade to the Byond box is free. You have to pay for installation fee for upgrade to either Byond or Byond PVR ! I did not check now but I believe the standard Installation Fee is RM 100. I don't understand why RM 99 and RM 199.
Astro charges additional (one-time) fee for upgrade to the Byond PVR box ...
New Customer (straight to Byond PVR) : RM 400
Astro SD Customer upgrade to Byond PVR : RM 400
Byond HD Customer upgrade to Byond PVR (return Byond DMT box) : RM300
Byond HD Customer upgrade to Byond PVR (keep Byond DMT box) : RM 400
* Refer here... http://www.astro.com.my/byond/articles/art_6122.html
* Because of limited time promotion, 50% discount
You said "just registered for Astro" so please explain if (a) or (b)...
a) New subscriber to Astro DMT (SD) and then requested upgrade to Byond PVR.
b) New subscriber to Byond DMT (HD) and then requested upgrade to Byond PVR.
During this Byond PVR promo period, this is what I think you have to pay only for the PVR box ...
If (a), Byond PVR (RM 200) + *Installation Fee (RM 100) = RM 300
If (b), Byond PVR (RM 150) + *Installation Fee (RM 100) = RM 250 (if return Byond box)
* if PVR promo include installation, then no installation fee.
All the Astro packages are charged monthly which limit us to pre-chosen channels.
You want SuperPack 1 which do include...
~ High-Definition Service (to watch HD channels)
~ External Hard Drive PVR Service (Monthly RM 5 is now free)... only for Byond box + if you buy external USB harddisk
~ Personal Video Recorder Service (Monthly RM 10 is now free)... only for Byond PVR box (already got internal harddisk)
Refer here... http://www.astro.com.my/mypackages/articles/art_5155.html
Ok... Superpack 1, 2 and 3 all do NOT include the Byond PVR box. We have to pay for the PVR box, one-time payment.
I did enquire from Astro last year about the Superpacks and Byond PVR to check if its a better choice or not. I decided not, as my situation is different, with 3 "boxes".
With Byond PVR + Superpack 1, you have to pay for these...
> Byond PVR box (50% discount during this promo period)
> Installation Fee (If promo got free installation, then FOC)
> Superpack 1 (Monthly subscription)
If you are a new (straight to) Byond PVR customer, then I think you pay these...
> New Customer (straight to Byond PVR) : RM 200 (50% discount)
> Installation Fee : RM 100
> Superpack 1 : RM 125 (charged monthly)
> Government Tax : RM 7.5 (6 % of RM 125 monthly subscription)
Total first time payment : RM 200 + 100 + 125 + 7.5 = RM 432.50
If anyone from this forum found any wrong info, please correct me. Thanks.
This post has been edited by jamesleetech: Mar 20 2012, 05:22 PM
Mar 20 2012, 05:13 PM
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