http://thestar.com.my/news/story.asp?file=...2550&sec=nationThe Star
Tuesday November 15, 2011
PLUS may reopen top-up lanes
PETALING JAYA: Top-up lanes at PLUS toll plazas may be re-opened to enable motorists to top-up their Touch N Go (TNG) cards.
The top-up facility at the toll plazas in several areas was suspended in July to enable PLUS to observe traffic flow during peak hours.
PLUS corporate communications general manager Khalilah Datuk Mohd Talhar said its personnel were observing traffic movement at the plazas.
“In the meantime, motorists can still top up their cards at customer service centres at designated toll plazas,” she said.
She said PLUS had worked with TNG to open up reload counters at several petrol stations to offer an alternative channel for reload without charges.
“Users may also choose to reload their TNG cards at selected ATMs for a fee,” said Khalilah.
The closed TNG reload lanes were at the Subang, Batu Tiga, Sungai Rasau, Jalan Duta, Damansara, Sungai Besi, Juru and Skudai toll plazas.
Graphic designer Khaider Yusof, 23, said it was inconvenient for users to go to petrol kiosks just to reload their TNG cards.
“If I am driving on the highway and do not have enough balance on my TNG card, I can just reload at the toll plaza.
“Now I need to go to the petrol station and am even charged 50 sen as a service fee,” he said.
Human Resource executive Faustino Mundaw, 24, said it was a hassle to look for a petrol station to reload.
“In fact, they should have added more reload lanes.
“One is stuck if the reload system is offline or they are out of reloads,” he said.