Hi Lumias,

I'm Lumia 710 user; really frustrated with the GPS issue since day one. After reading through the solution suggested in this forum & nokia forum, i try my luck sent it to be fix at NCC @ Plaza Berjaya... untill today, it's my 3rd time went there but sadly facing hesitation from NCC to rectify this GPS issue..





I'd told them to refer my problem on this forum thread & even nokia support discussion forum,.but they seem to ignore it, they said info from the Internet is not reliable
I'd even told them how GPS works( consist of A-GPS and GPS(phone+satellite) and how it is differ), but the technician said by right A-GPS/data plan is faster than GPS Satellite.
I showed them screenshot provided by dausjkach& GPSinfo app, but then they said it's 3rd party software, not nokia,.so they not entertaining it.
Today, I asked them to have a ride with me to prove them it's not working, but they hesitate because of traffic jam. They said it's fixed & should working fine. Then i prove to them by walking myself around bukit bintang for an hour while navigating through Nokia Drive,.and as expected, it still not fixed since GPSinfo only display A-GPS instead of Full GPS mode. Then, i send it back to NCC & ask them nicely to refer to internet on this issue because I believe this is hardware issue..

I dont know what else to do after this,.any suggestion

This post has been edited by isone: Jul 16 2012, 11:06 PM

The first 2 visit, only speak to CS on the desk,.malay girl & then indian guy.
The 3rd visit, the malay CS ask the technician to come out to handle me, which happen to be a chines girl.

Before that, I went to One Utama..seems no hope, I tried Plaza Berjaya seems I assumed they have experience on this issue..but dissapointed
Btw chonglol, u repair ur phone @ Plaza Berjaya right? They change ur motherboard?

I plan if NCC call me within this week to pickup phone but the issue still not solve, maybe we could meetup at NCC together to rectify this GPS issue.
Maybe any forumer here that has functional GPS on their Lumia can joint us to prove to NCC d different between working Lumia GPS & defect one

My patient has shown the result; finally after 3 visit to NCC, they rectified this GPS issue by changing the motherboard
Now i can see "Full GPS mode" instead of "A-GPS mode" on GPSinfo apps. My Nokia Drive/Maps can detect my location accurately. My Lumia's back on track

I spent 2 weeks in total(4 visit in total). Better you just send it for repairing now instead of waiting until the last minute or else just hope NCC still remember this issue

Yup good luck

You post directly to NCC @ KL or you send it via Nokia Collection Point @ Terengganu?
Explain to them clearly & technically
Perhaps you might consider to attach any info in this threads that might help NCC to understad the issue.
Good Luck.

I faced this issue before..Digi subscriber.
I change sim card & accidentally run network setup apps, suddenly cannot use internet/mms..cant remember whether sms also have this problem.
Hard reset is the only solution