I hv seen few cases of distributors not entertaining warranty claim frm end-user.
I somewhat feel that it is rather unfair esp. for those bought online.
So may I know which distributor will accept warranty claim frm end-user rather than thru reseller?
Hopefully someone could enlighten online buyers so that we know which brand should we go for.
Thanks for your time

btw, do distributors hv the right to reject even the hardware is attached with their warranty seal sticker?

There hundred of distributor outside... in what categories you want to know?

let's say graphic card
thks 4 replying~

This is what I 'think' or to make it simply, IMHO regarding the matter;

Every item that your purchased may or may not carry a warranty coverage by its manufacturer. The manufacturer deserve the 'RIGHT' to acknowledge or reject any warranty claims that breaches their Terms and Condition and the most common problem when dealing with warranty, is where to send?

Well, certain manufacturers have a policy of 'NOT' accepting direct warranty claims from the end-user because of these several complication:

1. The item may not come from a legitimate source (such as stolen, refurbished items, cloned items, etc) or have a legitimate claim of sale to the consumer.

2. Manufacturer often provide each and every distributors of their product with service manual, repair guide, troubleshooting guides and so on for every item that they carry. Some manufacturer also trains the local distro technician to rectify the problem or to analyze whether or not the product is faulty due to manufacturing problems or consumer error in handling the equipment.

3. Certain manufacturer have 2 or more Distributor for the same brands of their product, meaning Company A is responsible for distributing Asus Notebooks, while Company B only sells motherboards and monitors. FOR SURE you CANT send your faulty notebooks to Company B or vice versa... But this an example for brands without a local Service Center which is usually managed by the manufacturer themselves in respective countries or regional offices (ASUS is just for example not a fact).

4. By sending direct to distro, they cant check the start date of the warranty. Why do I say this? Because, lets face it, you can just simply bring a 1 year plus item to the distro (which hasnt got a serial number on it for instance) and ask them for warranty coverage with a false proof of purchase (dated for example just 6 month old)! This is why, the distro will reject warranty request direct from end-user. Its making their life even harder and its not something that they would want.

5. By purchasing from a NON-Authorized reseller, some Manufacturers will indeed void the warranty of your product regardless if its just 1 minute old. Authorized reseller carry more than just fancy shops decos and a not-so-bargain price. They are the ones who handles your warranty and because you paid 'premium' price, they will happily entertain you (will there are some bad apples dealers which are so stupid to think about it, they just take cash from customer and ignoring when there is a problem). If you pay cheap, you get cheap treatment, and believe me when I say, the service you get from a non-authorized BMW dealer isn't the same as you get buying from Auto Bavaria or other BMW Authorized dealers. You pay peanuts, you get monkeys...

6. By going thru the dealers, the item will be screened by the dealer (who receives a manual from the distro to look for this and that when accepting warranty from end-user) and it will increase the chance of "Error-by-end-user-because-they-are-not-trained-to-service-the-product"....Most of the time, END USERS complain this not working that doesn't work, but in reality, they are just plain lazy to read or understand the true capabilities of their product...like for instance:

-A noob rich college kid wants to impress his friends by purchasing a Corsair Dom GT 2133 to use for his newly acquired i7 rig...but as soon as he finishes popping the ram modules into the slots, he is SHOCKED to see that after booting into windows, his memory speed is just 1333! Furiously he called Distro or Manufacturer to complain, sending emails and print screening it and post it on forums that he lurks...Which in fact, due to his noobness, he should first ask the dealer on how to operate the modules and getting it up to speed, but because he is so ignorant and arrogant, thinking that he is the smartest person on earth, he makes noise, bla bla bla bla....But in the beginning, its his fault because he DRTFM!

#disclaimer: the simply story above isnt about anyone here in LYN so no need to debate on whats what...

7. I cant think anymore...too sleepy, i hope you can understand a bit

You can refer here.. http://forum.lowyat.net/topic/505086 and http://forum.lowyat.net/topic/861703

no need to add 1 more same thread.

i know the distributor list but i m asking which distributor is accepting direct claim frm end user


@ antonio, digesting it, thks~

And I want to add something I forgot to just now

You mentioned:



Which online store which 'Doesn't' accept warranty claims? (Don't tell me the store in Japan or USA larrrrr)

If its true then you can email to distro demand an explanation on why one of its 'Authorized Dealer' isn't accepting your claim for warranty. That if, your item is bought from a legitimate 'Authorized Dealer' and not sub dealer or any hanky panky dealers whom intention is not to really do business.

For instance, I may on and off, sells PC components and accessories (here in the line of trading, we call em "part-time seller", but I'm NOT an Authorized Dealer for the particular product. However, I'll ensure that my products comes from dealers which are legitimate and most importantly, Authorized by the Distro. But, as long as the Distro doesn't realize that the transaction is done by a third-party non-authorized dealer, you chance of claiming warranty is highly possible. One, because I have no intention of destorying my rep like some idiotic sellers do and Two, it isn't hard to claim warranty in the first place (if your item is legitimate and comes from the LOCAL AUTHORIZED DISTRIBUTOR.

Well, some sellers may use the point above when trying to score you money, but trust me, there is nothing better in online trading other than reputation. Check sellers rep by asking their random customers. Ask them about their services and support after sales....Yes, there are some really 'cheap' sellers who would sell their item at a cheaper price than a physical store, but why save a couple of ringgit now, to endure the hassle later? Not that I'm saying cheap prices offered is not something that is good, but as the saying goes, you get what you paid for! There are tons of complaints on irresponsible sellers which has bad rep on after sales service, especially when the item sold has problem while still covered in its warranty period.

My advice to you is this, try to look beyond the cheap price alone, think of the after sales also. Like a couple of my friends, which are so cheapskates, likes to go Lowyat Plaza just to save sometimes a mere RM10...but when problem comes knocking on their door, they start to nag on how far is Lowyat lar, complain about Jam to go there lar and so on...If the bought the item at around the place where they live, which is Sunway by the way, they would save a lot more than they initially spent. Price diff nowadays at around Sunway/Subang area as compared to Lowyat isn't that high...maybe RM10-15 more than LYP, but if you think about the time, petrol, toll money that you've wasted, then the extra RM isnt so much after all...

Unless you study or work like 10minutes walk from LYP, I dun see any logic to purchase something 'generic' there if you are from Klang/Rawang/Serdang area...I believe each area has their dealers for generic items...Don't tell me that, "Subang area doesnt sell Areca/Adeptec/LSI Raid cards worrr!" Are u dumb! I said generic...thumb drives, hard disks, SSD, rams, monitors, mouse, gaming mouse, mousepads, cpu, casings and so on....Not everyone buys Raid Card nowadays!