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 BLUE SCREEN on new laptop help, hang then blue screen with word

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TSeddie2020
post Sep 27 2011, 09:56 PM, updated 15y ago

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when i gaming... it hang and few sec it come out blue screen something like this

A problem has been detected and Windows has been shut down to prevent damage
to your computer.

A clock interrupt was not received on a secondary processor within the allocated
time interval.

If this is the first time you've seen this Stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware of software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.


bla bla...

how to take the snap shot in there?
it occur on my new liano laptop Asus A43TA VX019V
today 3rd day... and today occur twice..
win 7 home premium x64 bit.. what i did is, i dl catalyze 11.8 and installed, i lower down some of the max cpu state asus power4gear hybrid setting application, dl wireless adapter driver from asus website.

justin_83
post Sep 27 2011, 10:04 PM

Ctrl+W to see word below ████████████
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it would much helps if you attach with dump files.
TSeddie2020
post Sep 27 2011, 11:50 PM

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QUOTE(justin_83 @ Sep 27 2011, 10:04 PM)
it would much helps if you attach with dump files.
*
where to see the dump file?

edit: i found, blue screen view and this the result

user posted image

user posted image

This post has been edited by eddie2020: Sep 28 2011, 12:31 AM
KyoLee
post Sep 28 2011, 10:06 AM

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» Click to show Spoiler - click again to hide... «

Hi,

Minidump can be found in C:\Windows\Minidump

maybe because you tweak the max cpu state cause the bsod?

try install this bsod diagnose software which i think useful, download the WhoCrashed 3.02, just press the analyze button will do.

WhoCrashed

This post has been edited by KyoLee: Sep 28 2011, 10:07 AM
ivanlmh
post Sep 28 2011, 11:09 AM

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U had the .dmp file in your screenshot. Compile it and it will pinpoint the problem. Usually a .sys or .inf files..those are drivers
justin_83
post Sep 28 2011, 11:23 AM

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1. reset your mobo cmos settings
2. clean all the existing ATI driver and software
3. install the driver from manufacturer CD.
4. test run again.
TSeddie2020
post Sep 28 2011, 12:57 PM

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QUOTE(KyoLee @ Sep 28 2011, 10:06 AM)
» Click to show Spoiler - click again to hide... «

Hi,

Minidump can be found in C:\Windows\Minidump

maybe because you tweak the max cpu state cause the bsod?

try install this bsod diagnose software which i think useful, download the WhoCrashed 3.02, just press the analyze button will do.

WhoCrashed
*
i dont think max cpu state..it happen only i playing online game..that game wont drain alot usage..

QUOTE(ivanlmh @ Sep 28 2011, 11:09 AM)
U had the .dmp file in your screenshot. Compile it and it will pinpoint the problem. Usually a .sys or .inf files..those are drivers
*
i know... i edit say 'i found' mean the dmp..
how to compile it ? the ss is wrong? there state atikmdag.sys = ati driver..

QUOTE(justin_83 @ Sep 28 2011, 11:23 AM)
1. reset your mobo cmos settings
2. clean all the existing ATI driver and software
3. install the driver from manufacturer CD.
4. test run again.
*
i ytd midnite clear all ati with driver sweeper..
then my laptop no more wide display..
i dont have any cd.. i just go asus website and dl the utilities of chipset amd...
then it install a amd vision engine..
and my gc have ati driver again.. now i have highe wide screen resolution..
but the ati driver is back on my C:\Windows\System32\drivers



my quest about ur step
1.reset mobo cmos how to do it? go in bios 1? i new to laptop..
if desktop i jz take off cmos battery..

2. clean it with driver sweeper is same rite?

3. macnufacturer cd = i go asus website dl also same rite?

justin_83
post Sep 28 2011, 01:18 PM

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hmm, you can go to bios there and set to default factory settings.
btw, you already done the 2nd and 3rd step so just test the result any error again or not if not then you can skip the 1st step.
TSeddie2020
post Sep 28 2011, 01:23 PM

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QUOTE(justin_83 @ Sep 28 2011, 01:18 PM)
hmm, you can go to bios there and set to default factory settings.
btw, you already done the 2nd and 3rd step so just test the result any error again or not if not then you can skip the 1st step.
*
k.. now i run the game...if prob come again i will do 1st step..

i wonder if 1st step occur again, how? cry.gif
justin_83
post Sep 28 2011, 01:32 PM

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then try diff version of GC driver, if manufacturer driver having problem then go to ATI download the latest driver. for GC setting just left it default.
TSeddie2020
post Sep 28 2011, 01:55 PM

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QUOTE(justin_83 @ Sep 28 2011, 01:32 PM)
then try diff version of GC driver, if manufacturer driver having problem then go to ATI download the latest driver. for GC setting just left it default.
*
u mean use other gc driver?
lol.. i think the prob come out is after i dl from ati..
i go dl the 11.8 ati only found this prob out..
i think manufacturer also same (not sure)

where is the gc setting?
i run the game then the amd engine version will pop out and ask me choose option for the game.. high performance or battery saving..

i jz encounter a msg say display driver amd driver has encountered a prob n just sucessfully recovered..



This post has been edited by eddie2020: Sep 28 2011, 02:03 PM
WebWalker
post Sep 28 2011, 01:59 PM

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Don't you think sending it back to Asus service center and let them to troubleshoot the problem is a good solution?

This post has been edited by WebWalker: Sep 28 2011, 02:00 PM
TSeddie2020
post Sep 28 2011, 02:14 PM

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QUOTE(WebWalker @ Sep 28 2011, 01:59 PM)
Don't you think sending it back to Asus service center and let them to troubleshoot the problem is a good solution?
*
it take time bro.. if few hour i ady send back long long..
i jz bought today is 4th day.. asus centre only in kl,penang n jb i think..
i not in either 1 of the place
justin_83
post Sep 28 2011, 03:24 PM

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mind to show us your laptop temperature?
TSeddie2020
post Sep 28 2011, 03:44 PM

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user posted image

temp is normal. i found out something.. the device adapter after i install the new chipset from asus.
device adapter previous is 6500 and 6600
now 6750 and 6520

QUOTE
The AMD Radeon HD 6720G2 is the combination of a integrated AMD Radeon HD 6520G APU processor graphics card and a dedicated entry level AMD Radeon HD 6650M graphics card in CrossFire combination. It is called AMD Dual Graphics
aka 6600 and 6500

now i searching driver for 6600/6500 aka 6620g 6650m
but dono where to find. amd website all is whole package i think

user posted image
user posted image


who crashed
user posted image


This post has been edited by eddie2020: Sep 28 2011, 05:47 PM
onlinemediaplayer
post Sep 28 2011, 10:39 PM

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well. since it's a new latop, you should have warranty for it. within 7 days, u can change a new laptop. do change it in the next 5 days. good luck !!
TSeddie2020
post Sep 29 2011, 12:40 AM

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QUOTE(onlinemediaplayer @ Sep 28 2011, 10:39 PM)
well. since it's a new latop, you should have warranty for it. within 7 days, u can change a new laptop. do change it in the next 5 days. good luck !!
*
got this thing?but the shop i bought left last laptop.. mine is display set.. i dont think got new replace rite?
pakjoko
post Sep 29 2011, 02:03 AM

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look like new drive give the problem
bro, do u try restore back ur window ?
may be ur laptop save the restore point.


TSeddie2020
post Sep 29 2011, 02:57 AM

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QUOTE(pakjoko @ Sep 29 2011, 02:03 AM)
look like new drive give the problem
bro, do u try restore back ur window ?
may be ur laptop save the restore point.
*
not sure..
i restored once.. i dono i hit which button ady... when bios keep press F8?

my bios kinda weird.. the bios option not much, not like my desktop.. izzit liano a6 diff bios?

1 more question.. i kinda sick with all this.. if keep persist.. i go instal other window can solve this? cz current is window 7 hp 64bit..
justin_83
post Sep 29 2011, 10:25 AM

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after do some research in Google still can't found any good answer, the last resort for you i think is update the bios probably.
if happens again you better just send it for warranty.


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