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Hi there,

So I made a transaction through online using my debit card. I was debited twice RM350 (RM700). I was shocked when I checked my bank account.

I contacted the merchant and they only received one payment. Of course I asked to cancel the online order and the merchant refunded me. But only 1 of the transaction (RM350) was returned. Another RM350 is still missing.

I called Customer Service and they told me to go through the dispute process blablabla.

All I am concern is that, will I get back my money?