wrong thread. your question is bout debit card. bump u here.

MOTO charging is one of the frequently used method to charge fraud transactions.

luckily your DC has disabled online trx.

Have you called CS to verify?

You are referring which bank card?

Oh, finally saw for your past conversation..

By right they will waived the replacement card since unauthorized person been swipe your card via online..
Unless your physical card been stolen (lost card by yourself accidentally), then you need to pay off the replacement fees.

CIMB now force all the users to change password.. Else you cannot login cimbclicks anymore..
Damn their security system getting weak and weak already..

Then did you request them back to refund back RM12?
Since operation say waive, should drop email to them.

Like last time AMBank also request to change to debit card with paywave function (Mine one don't have paywave).
The card is automatic unable to use already currently (due to still use that paywave).

Go to the branch request change new debit card, then charge RM12..
I reject to them because I don't lost any card, why charge RM12?

End up don't change the card and sometimes staff ask why you don't change the card after saw my card?
Because you wanna charge me RM12.. Is BNM been force by your bank, but not force by me..
Should waive for customer (by right) and this will increase security.