hi TS,

should print screen all our dialog to this dispute thread if u have time

we are nt irrensposible seller, first time u sent the card to us, my staff direct sent to distri without checking, we claim as it is faulty since u complaint not working. then it take quite long time then distri just return and remark there mention : item in good condition. so we test at office and found it working.
sent back to u but u claim faulty again, BSOD. so i ask u return to me and I use in my PC to test, i remember I use at my pc and play game almost 1 hour then do some 3D mark stress testing, and download BT overnight..
2nd day ask u come collect coz I tested ok.

Your problem is: You have problem with the graphic card with your motherboard, so I did ask you to test at other PC. you say you want to bring whole CPU to us to check, then i say ok. but we will charge you (common sense, like other kedai komputer), but i still no idea how much to charge u since i no have experience for service like this. then yesterday u PM me say u bring to 2 shops story.

1. one shop tested ur gc is working at one motherboard but other failed. (i am doubts of it, compatibility problem? )

2. one shop tested GTX570 can working at ur motherboard , so u claim as : so high end gc also can support, 6950 shouldn't be problem.

btw, during the period u mention to me ur problem, i did survey online for the sapphire 6950 compatibility problem but no results. the 6950 do working well at my PC, office pc (got one new pc ngam ngam setup waiting to collect by customer), and distri testing PC. so I wish to know what is the motherboard (beside ur one)NOT able to support your gc also.

then u tell me u claim warranty for ur mobo. sent to the shop , and get back after 5 days. it already surprised us. we sent to highpoint service centre need to take almost one month for this model because this is rare model.

so let other expert in this forum to assist you. I had give alot opnion and solution for u. I know u from puchong, i ask you go to serdang my house to test the gc at my house at my PC. but u reject. I dont do on site service as told u earlier, computer not our main business.


it is good to open dispute thread instead of just PM. so more ppl can assist for your problem. like bring to the build technology to test.

already bookmarked this.thanks

ya, i might forget what i am answer u when u want to bring ur PC.
hope you can get ur answer after u sent the whole PC to Build Technology to check.thanks.

wash hand ? haha
did mention again and again u can come my office and let me know date so i bring my CPU since my office pc no have good psu and not big enough for 6950.

Build Technology has good technician team. I hope you will understand more after sent your graphic card and CPU there.

my colleague will attach here the Distributor testing document for the first time you sent the graphic card to us.

looking for the outcome too.

oh make it short story. ur words is long and meaningless.

give me ur maybank acc here and i transfer RM60 to u. and u come to my office with ur own transport during office hour and weekdays. and i will bring the cpu here and u test in front of me.

so if everything working. then u know what u should do right.

---

Added on September 27, 2011, 12:20 pmstop pusing here and there. better show up all the dialog between both of us. see who is drag here and that.
and now u say want to meet me pula.
make it easy, cash not a problem , just pm me or put ur maybank acc, i bank in extra RM20. total RM80 and u travel from ur place to my office when u free.
thanks.


This post has been edited by zhen^wei: Sep 27 2011, 12:20 PM

as i expect earlier. TS won't get my offer for RM60 compensation to travel here and that and another RM20 to travel to my office for his problem.

it is ok you can just blame idealtech and critic our company.

if it is other forumer, when 2nd time we tested the gc is working condition but the customer's motherboard got problem with that, the forumer will question is it his motherboard problem ot compatibility problem ? then we can offer the service help u to check ur motherboard or help u to rma. or we have further testing.

as what i remember, the TS already MIA after receive the gc for 2nd time. i can understand so long time he not yet have using this gc.
until he try to sell out his PC things. from what i refer to his thread. but there is no buyer bought his rig yet so he have to do something for this gc, this i understand also.

so what I offer also no use, We will see what the outcome from Build Technology then.

We are never rude in first place and try to help him to solve his problem and the office boy is so patient to listen to his phone call.that's why i am asking him to printsceen all the dialog in PM. i had deleted the PMs, no save copy.

But what will TS do if the GC is working and good condition but his rigs problem ?



RM3k is correct.

This post has been edited by zhen^wei: Sep 27 2011, 06:22 PM

the TS sent us twice, refer my previous post. can understand more.

twice tested working condition. need check his mobo only.

good to know it was solved.

I would very excited to know the report after get back from oversea . haha

This post has been edited by zhen^wei: Sep 27 2011, 09:50 PM

it is enough la kid.
this thread won't affect our online sales and also the company reputation as well.

ok. i simpan my words. sorry all.

my colleague did called the Build Technology yesterday to asking for the status. they said the TS not yet send to them.
and the build tech side also will send us the copy of their testing document. At the same time, the Build Tech also doubts for the condition of the Graphic Card, it has pass to two computer shops, and they worry the GC was faulty in the process when TS sent for testing.

will post here once it was tested.

To show our sincerely, IdealTech will compensate RM100 to TS if the Graphic Card was faulty.

If there is no problem with the Graphic Card, then what will the TS do ?

I did mention "yesterday" not today. and we are dono the time you going.
to proof either idealtech did call to build tech, just ask the person working in build tech will do la dude.

btw, i offer the RM100 just becoz of u mention in earlier RM60 blah blah blah. and RM100 as compensation is good enough. i never scare u complaint here and that.

and again my question. what you will do if the gc in good condition ? i am waiting

This post has been edited by zhen^wei: Sep 28 2011, 04:07 PM

sorry to say. I am going to compensate to the TS for any incovenience made for his case. If he made this dispute thread or PM me, same thing will offer to him if the graphic card really spoilt. I can accept if there is Compability issue for the graphic card or something wrong with his motherboard or other hardware. From both PMs dialog to dispute thread, i dont see the TS want to solve the problem unless we do on site service. compensation had been offer RM80 for his cost (RM60 when do testing) and another RM20 for his travel to my office since he stay too far. We dont do on site service in our business nature. What I want is to get know his problem.

2nd compensation offer to him if the graphic card is really broken, if so many forumers thing that money can buy anything then pls forget about it.

let the Build Tech report then. sorry for my words, it is a bit rude. too emotional when read TS Post.

oic.

they send the gc to vendor for further testing right ? according to Build Tech Technician.
do they test your card on the spot when you sent to there ?

one to one exchange is good, not sure when you bought and how much you bought but at least u can claim one to one exchange. it is very good enough for the after sales service.

Memory Card Reader might becoz of the cable problem. smthing small things retail shop will just exchange.


if idealtech not responsible company, i think we won't reply to TS at first place.
if you check all the PMs, you can find out we , BuildTech, Computer shops had tested the card in good condition.
so now left Sapphire principal to inspect the card more details and give some kind of testing report for "Compatibility Issues" which can't work on TS's PC


Can accept if you say my reply is bad, but at least end users still can claim from us within the product warranty life(after 1 year), so many forumers prove that, but they need to pay for the shipping cost return to them after RMA.

Thanks for advice and truely we need 1-2 staff to fully monitor here for the customers orders and after sales service.


Well, we waiting Sapphire Testing Report then

Read up TS post before judge, dude.

How many Safe Trader involve in this dispute thread then MIA ?

If I am that kind of businessman sure i won't entertain TS at this thread right ?

he not accept my offer to come my house (which near to his place, not need go my KL office), that's why he put the dispute thread here because We dont do on site service.

if we not do after sales service, we won't entertain his PM, tat's why i am asking him put all the PMs here to clear missunderstanding.

Davis ? he is quite senior seller here.
but i more surprise when Bombman safe trader withdraw and quit from here after ppl complaint him.


thanks for comment.

Yes you get the point. i really forget to ask him test with same model GC on his mobo.

huh ? twice testing done by build tech technician and zhen^wei. tested no problem.
dont sounds like we never help you to claim we have the testing report which done by the build tech techcian in first testing

first testing: direct send Build Tech, After their testing, we call u up to collect. before pass to u, the gc had test again at one of our customer PC. my staff did mention to you maybe is your OS problem, then advice you to format and fresh install OS see the problem still occur or not.

2nd testing: test by me at my own PC. call u up to collect, then did mention to you maybe is your other hardware cause problem. then end up you go to other 2 computer shops to test.

3rd time: customer send direct to Build Tech, according to their technician they send direct to Sapphire without testing. since it working condition at first test.

* if you bring to Build Tech, and they tested the Sapphire 6950 2gb ddr5 in faulty condition, then i nothing to say la, that's why i am asking you before did them test your graphic card when you sent there ?

clear enough ?

I will feel sorry if my words is rude at this thread. If any forumers doubt we never do our part in warranty I would defense the idealtech.

I still asking you to come over to my office or my home to test your gc even you put me in dispute thread, did I make any changing in mind ?

today got some free time, so dig out the dialog and printscreen. so maybe you can put at first post to make the story more details.

btw, i can understand your feeling before you make dispute thread, there is no solution for your case. tat's why i am request you to open dispute thread. send to Build Tech your own maybe is good option.




This post has been edited by zhen^wei: Oct 13 2011, 06:39 PM