wat's wrong with you ?
I just to post the dialog between both. to make all more understand whole things in details.

as i mention, i will only offense if forumers mention ideal tech not responsible to after sales service.

to avoid any rudes words from my mouth here, any other critics i will just keep silent.

I also am pushing build tech for the sapphire testing result. either faulty or compatibility issues or good condition.
so this case can close peacefully.

This post has been edited by zhen^wei: Oct 13 2011, 08:38 PM

ok. no hard feeling. hope u get back the gc with new condition so u can use it.

Thanks for comment.

the PM things, TS will know better. total 2 pm dialog. the first one (when he claim warranty for first time) I already deleted since too long time ago.
the 2nd PM is last month when TS went for 2 computer shops.

yes, problem can be solved if 2nd time TS bring the PC to my office so we can check his hardware. Maybe because I mention I need to charge for the service charge for this had stop TS. It maybe can solved TS problem instead sending the graphic card again to Build Tech his own.



TS complaint for spending too much for this, If i offer some compensation for it, and offer him come to my office again with another RM20 compensation. and not try to pay him money and run away from service.

If the hardware tested is good condition myself and distribution technician, I am weird still got other motherboard have problem with it. That's why I am asking for bold sentences. dont make sense ?



This post has been edited by zhen^wei: Oct 14 2011, 01:20 AM

* driver conflict / driver issues possible to make problem, I understand TS maybe dono how to fully clean the driver.
* tested working at my side and also distri, that's why I am doubts which technician tested got problem, and maybe with list of motherboard tested by other technician got problem with this gc, we can send to distri / sapphire so they can do further inspection.
* I dont think my reply to this customer is to "simply layan " him.

* sent once to buildtech and they reject for RMA and return to us with the list of testing they done, and comfirm it is good condition.
* 2nd time sent to me and i tested myself with some games, it in good condition.
* these are the reason why i am asking you check your other hardware , maybe it cause the problem.


Yes, I am fully agree Customers should know their right when purchase products, I am customers in this market also.
* But he request for On Site Service which we not able to do.

Build Tech and us are doubts for same thing. not we are saying that you can spoilt the gc or what. the explanation is:
* The GC condition is good when sent to Build Tech to check first time.
* The GC condition is good when sent to Ideal Tech - zhenwei to check for 2nd time.
* if 3rd time u sent to Ideal Tech -zhenwei / Build Tech is faulty, then alot possibility it can be faulty in the procedure when we sent to pc shop , put there for few days testing, passing to other person/ test at other PC. I am not saying that u purposely try to break it or try to make it faulty or etc. dont missunderstanding.

When you go to Build Tech, they never mention to u same thing ?



when u go to build tech, i think u better ask the manager who u mention earlier.
Can the Gc sent to Spaphire to claim if Ideal Tech sent to them for 2nd time ?

I am choose not to reply at this thread few days ago, but I realise when i reply, you are try to find any reason to fight back to me also.haha.

it is ok, pls wait until your gc return to Build Tech.

3dmark software or etc. But u try install few game try
Weird previous card but good to hear ur current card is ok now.

Aplogize for my rudeness and sorry to TS for this.

We get the same results from Build Tech when it ready from Sapphire.
They mention to Avoid any trouble, Sapphire had exchanged with new Card. so there is no idea what's wrong with the first card.
hope TS no problem with the replacement card, no more compatibility issues like previous.



This post has been edited by zhen^wei: Oct 28 2011, 05:45 PM

work with some mobo problem but some not.
I mean ur first card.
so u can check your 2nd card.
finally we just find out the buyer's other hardware got problem, it is motherboard if not mistaken. We had same conclusion that that computer shop simply say the gc problem maybe just want to do your business
this is just one of our experience.

for your case, not to say your motherboard problem, but since the Sapphire say no problem for your first card, i think there was bad batch or wat ever.
hope you happy with ur new card.




It can be understanding if anyone want to blame me for "past experience", or TS want to blame us because not sending the RMA behalf of u. We will listen and accept and improve.

If you say this dispute thread will lost some potential buyers, this is comfirm. but if u say it will make us quit from this forum selling i would say no.

ic, haha. finally saw TT Lim reply at my 2 years ago dispute thread against this customer.

rkwan67 and youliang are very young students and they are very smart person. and we settle at very peacefully, Refund and get back the Rams even one pair of it was opened if not mistaken. They come my office, then We pay back the refund + RM50 as compensation because we sent wrong ram.

what's relate to vlwl17's story ?

sorry if i never mention earlier 3D mark 06 and another one benchmarking testing in my previous post.
to continue my "daily job", i use the card to play game also let it stay at my PC while do BTing...
but it doesn't matter, In fact the Sapphire did tested it and comfirm no problem with TS's card but exchange with another new card then finally TS comfirm no problem. this make me shock.

I dont remember much for that ram case, but as what I remember, we did wrong in 2 part, buyer did wrong in 2 part. then we settled it peacefully without arguing..
IdealTech:
1. we put wrong information online
- OCZ DDR3 PC3-8500 Special Ops Edition 1066mhz - is the one we sent to buyer.
- OCZ DDR3 PC3-10666 Special Ops Edition 1333mhz - is the one buyer request.
** Mistake is we get wrong info from supplier pricelist and wrote 10666 (1333mhz) in the description.

2. Customer buy 2 stick, my colleague thought 2 pack/set. and after 2-3 days customers received we just found mistakes.

Buyer:
1. Keep the extra pair of ram and keep quiet for 2-3 days, but we never argue this in the thread. It is very normal and we will do the same if it was me. like last time our mistake put one of the razer mousepad in one of the customers parcel but that buyer who received the parcel not admit too.

2. He not return another pair of ram after we call him and put dispute . and request us to free upgrade to the 1333mhz ram which we not able to do that. Because that time ram price keep raising, our price still cheap becaue keep old stock, that's why that buyer bought from us. One of his statement is we need to pay for the extra (let say the ram is RM500, he bought from us RM370, then we need to pay RM130). these I cannot accept, then We have to ask him return both sets of ram then we do refund. so he can buy else where. But end up the buyer had came back to my office and we pay for the compensation to him RM50 for our mistake on sales thread. *same thing i offer to pay RM100 to TS if the Gc was checked Faulty and we willing to pay him as compensation, just to compensate his cost to checking the gc and sent to Build Tech for RMA because he mention I was insisted the Sapphire 6950 in good condition and dont want to claim for him.




yes, lansi words from me is comfirm is wrong. I am regret for it and never think for the consequences before write down the post, but If you find out all my post here, I never edit the post. When I done wrong, that is fact, no matter how you edit I still wrong. I write it just because I know what TS want is no more find solution for his gc anymore.

sorry bro, I can't see any case the offender cannot defense in the thread , i am no hard felling with you all even someone shoot me say I am not good, bad or what. I can see also one new member registered same day and coming out and shoot me when the thread is so quiet. But after that the post was deleted by admin.


wow, so fast change the topic from "seller dont want to claim warranty, how to do?" into "Why dont buy from Ideal Tech".
It is ok, I know your feeling. Won't stop you here becoz i am not Moderator or Admin, I am just a normal businessman.


cool down brothers,

I had differnet POV, I think if compatibility, the buyer can exchange with other things, but depends on sellers, sellers got right to reject it too. Like what i heard recently from one of the forumer here bought a mushkin ram from forum seller, but the ram not compatible with his asrock motherboard, then he refuse to get exchange from the seller. Seller is not wrong too, becoz the buyer should check properly the motherboard before do purchase. Then later the buyer go buy another kingston hyperx ram also failed working, only can work with normal 1333mhz value ram.
I remember I did do exchange with Tesco, it is compatibility issues then i can exchange with others products which same value or topup. but the product is cheap, RM40 things. some time the situtation might different, like you buy one samsung LCD 50" from senheng,you pick the lcd back and screw on the wall, found the size is too big after screw on your wall, block your other things, and u want to go back to exchange with 40" LCD + speaker set, I think that is not possible too. Because the senheng cannot sell open box / used items. Seller maybe need to state out the Terms and condition to do exchange.


refer above i did mention, I think you have to understand whole story first.

dont worry bro, just go ahead with our sales representative. If your MSI GTX580 has 3 years warranty, within 3 years u can send back to us for RMA, and it FOC. But Better take Asus or EVGA. We will not reject for the RMA request from customers unless it is tested working condition in our place, Distributor Place or Vendor (MSI) Places.

refer back bold sentences, I will completelysatisfy if the GC tested faulty at Vendor side. I think TS u can accept these 2 above sentences, and now the only you can complaint ideal tech is my "lansi words".

I have no problem with you in your first and 2nd time to claim warranty / checking the gc. But I am unsure what is my reply on you or what I am write to you and make you no come to my office with your PC and for further claim. I am deleted the PMs, that's why I can't remember here. I think got mention for surcharge if you come over my office and my technician help you test your CPU and make you dont come over, but I tihnk that is not make sense for my own question, because you go to another 2 shops and pay for the service charge too. PM me tat.thanks.

This post has been edited by zhen^wei: Nov 2 2011, 05:03 PM

I think yourself also know first and 2nd PMs which use to PM me for the warranty gua. first PM was deleted becoz my PM box was fulled. 2nd Pms still keep becoz u sent me last month only.

argue back the old issues again.~
1. u mention out your cost in the dispute thread, then i mai offer you RM100 if u sent to Build Tech and the gc found faulty if sapphire checked. RM100 is not bribe to close dispute thread, it is just a friendly compensation for a buyer loss.

2. bad after sales means we dont do on site service or we dont want to claim warrnaty for u in first place? If we have bad after sales, we dont ever reply your PM about warranty. no posting here from begining. refer back all others dispute thread which involved the senior traders here.

3. Findings are no compatibility issues with your asus sabertooth with that specific gc- sapphire 6950. but sabertooth got compatibility with some other hardware like ram, we have meet before when customers send back sabertooth for warrnaty. now u asking this from me pula..

4. in PM yes u did ask me call u. but do u check what time is that ? Sorry to say i am damn tired after fair in terengganu if not mistaken and dont like to talk much.

5. I never say it is ur fren or u. It is normal when there are dispute thread about me. u can find out one forumer - zhen^weinoob exist when there is kaspersky case involved me and make me almost permanent banned, but unluckily i am still here.

6. you bought seasonic psu and graphic card from us. sure no problem with the free charge of checking. When you use your sapphire 6950 can boot, but just after 5 minutes will shut down. After we check your CPU, if the CPU plug other graphic card langsung no display, will you ask us compensate you back or not.

7. Sorry I can't remember all i reply to you in first PM , as i mention earlier, maybe it can be solved if just request you send your CPU to our office for checking. sorry for that drag so long.



1. yes compatibility can use on the ram scenario that i mention- mushkin.

yes sorry.
it is true better i keep silent for now. since this dispute thread already settled.
no hard feeling with anyone. thanks for comment /feedback on me.

cool down bro. kelvin hata is senior member here at forum. many ppl here know my true name not ZW.

btw, vlwl not bump the thread, he is just leave the last msg at thread, only kazibul bump up the thread.

hem hem.... ur email will be deleted.. jkjk


maybe kav key, i also think ur nickname so familiar.
lelong side i use my ID cwchoo85, so most of the forumers here will know my name is Chenwei not zhenwei. even they call phone also mention my nickname.
I think this not need to be the issue make TS and kelvin argue here right ?


I think all of u have to cool down la. it is ok, as mention above, damage already made. want to close the thread is depends TS and also moderator/admin.

This post has been edited by zhen^wei: Nov 11 2011, 06:07 PM

yalor , what u mean is right. i shouldn't answer buyer call at first and never reply to his warranty pm. then the story might different like wat u say.

yalor, call my cellphone only if i am no have office base, then i turn off my cellphone becoz dont want do warranty claim for you.
then u can complaint here then i deserve the dispute tag lor.

yes, maybe i should ask u pay for some service charge and ask my dealer which locate at puchong to do ON SITE Service to service your PC
if after 2nd time u still complaining the gc problem. with some reasonable charge like RM50-60 i think most of PC SHOP Can do.

OIC.

addition in PM to you, u not first day come to my office gua dono i got technician in ofice ?
regarding RM30-50 thing, better refer back all the PMs and post, so u might understand.

last 2 months I moved house, one of the aircon i found not working recently, never test at first, thought it was OK. call up the Jintek where i buy the aircon from. then jintek ask me call to his sub contractor for aircon to come service. I deserve the service since they no install the aircon properly and it auto cut off after a while. because i pay for installation fees. I am working daily, only free at night and not weekend, telling the technician come at night but reject. But it is ok since they promise to come only if i on leave at home. in this case, i buy the aircon from jintek, But I should get on site service, becoz one aircon installation is around RM150. At the same time, I also mention to the technician said I need him to put the cover case on the dinning room wall for the aircon wayer and it charge me RM80 and i agree even i bought alot from Jintek. Btw, i bought all the electronics products from Jintek worth more than RM10k.