Hi friends,

I am new here.

Anyway, bought Samsung S3 (AP set, Brandstar warranty) from Extrovest 6 months ago. 3-4 months in, I accidentally sat lightly on it and glass cracked (surprisingly easy!). So I thought okay phone still functioning so eff it la.

Then 2 weeks ago, I left the phone to charge. After an hour I checked the phone and it was off. I couldn't turn it on again after that. I suspect theres a problem with the motherboard.

So anyway I sent it to Extrovest (with the Brandstar warranty) and waited for two weeks with no news until yesterday when I received an SMS saying that they WON'T fix the phone under warranty as it is void. I was shocked cause they told me doesn't matter if its the problem with the motherboard or whatever, once there's a crack on the screen, the whole warranty is void and I cannot claim for anything.

I dunno guys. I am so angry and disappointed. I have spoken to someone in Extrovest and that guy seem to insist that theres nothing they can do. I dunno guys any idea?

Thanks.

This post has been edited by whyeshen: Jun 21 2013, 04:32 PM

Hey guys, got updates.

I have waited one month, since 10/6/2013 and after waiting they still told me it cannot be fixed. So now I have given up and I dont think i wanna waste my time going to the consumers tribunal. these types of AP warranty will give me a hard time and delay. I have not had my phone for over a month now. I have officially given up hope although heartache la spent RM 1,600 in November 2012 and the phone died in early June 2013.

I won't be so unreasonable and stupid to say that no one should ever go buy stuff from directD. But I think its safe to say NEVER EVER buy AP sets. Only stick to sets with original warranty.

Case closed im moving on with a huge hole in my pocket.

Thanks DirectD!