I recently purchased a full gaming PC @ Aone Plus in SS14 Digital Mall Petaling Jaya costing me over RM3600 with 3 monitors. Basically I wanted a system that supported Eyefinity with 3 monitors therefore my rig ended up with an AMD core, 8gb ram, Sapphire HD6870 Graphic Card and 3x Phillips 19" monitors. The sales supervisor named Leong (supposedly the head supervisor/technician) was explaining how there is no problem with the card running 3 monitors and all I needed was 1x HDMI and 2x DVI. Although their price was more expensive than the All IT Hypermarket upstairs, I wanted to support the smaller guys thinking they will have better service.

First Case
So I listened, made my purchase and happily went on home. When I reached home I realized they forgot my power cord, gave me the wrong DVI cables for my monitors and my 25 meters Ethernet cable doesn't work. I called him (No apologies btw) and I asked if he could bring the replacements to me since I stay quite far away (fat chance!).

So the next day, I took half a day off to get the wrong parts replaced. I went there to change the cables, get my power cable and asked if I could change my 25 meter Ethernet cable to a 20 meter since it didn't work anyways (never asked for any compensation even though I"m getting a shorter cable). The Leong guy went persistently to test the cable (cause I'm a customer and of course I'm lying) on the laptops but didn't work but eventually plugged it to one of their desktops and it worked (obviously the connection pin is slightly faulty but not completely dead). I told him that I tried numerous times and didn't work on my PC while my old Ethernet cable worked. So he told me that he can change a new cable (shorter one too) but I need to compensate him a little because the packaging is open. I'm like WTF!

1). You forgot my power cable.
2). You gave me the wrong DVI cable.
3). I had to return to rectify the mistake that "HE" made.
4). He's asking me to compensate him instead!

So I made those remarks in a polite voice (being a typical non-confrontation Malaysian) telling him all the trouble he put me through wasting half my day's salary, my gas, toll and parking fee to rectify his mistake. So he thought of a compromise by carefully cutting the package off my new Ethernet cable and putting in my old faulty cable and resealing it so that he can resell to another customer. Then he made a small apology; the first and the last.

Second Case

Although I'm still a little shocked at the business ethics of that shop, I did what most Malaysians do, shrugged and went home. So after getting home and eager to hook on my 3 monitors but guess what... only 2 monitors worked at any one time. So went online and did my research. Not related but FYI for all those planning to use Eyefinity to hook up 3 monitors;

For HD5000 to HD6000 series,
1). You can only use 2 out of 3 of the following slots (1x HDMI, 2x DVI)
2). The 3rd monitor has to be either Display Port or Mini Display Port but if you are converting to DVI then the adapter has to be an active adapter *Important*
3). Alternatively, use the 2x Mini Display Port with a splitter.
(http://seusites.com/sapphire-ati-eyefinity-set-up-with-bill-donnelly.html)

So I went back to the shop fuming cause he doesn't know his stuff but claimed that he do just to make the sale. I explained and taught him about the limitation of the Eyefinity cards and the how the 3rd monitor needs to be either Display Port of Mini Display Port. The first thing the Leong guy did was blame me cause its my fault for not buying the older card he recommended. I didn't want that other card because it was an older 5000 series card, has no Eyefinity support and was of a lower specs. As a consumer I get to choose what I want to buy and not what he tells me to buy. Furthermore, he claimed that the card I wanted will work before I bought it. So he went around the shop and took out a Mini Port to DVI converter which costs RM80 bucks. I was pretty upset at that point and told him that he made me come back twice which was completely his fault and now I got to buy another hardware for RM80! So he discounted the thing to RM60. *Slap head* Sigh...

I spend almost RM3600 (which is a lot of money to me) and despite him making all the mistakes, I still have to pay for it. The Leong guy said, all so what if its RM3600, we only made a RM100 off you (started showing attitude with me). Are you kidding me? If you made only RM100 off RM3600 of sales, that means you need to sell RM720,000 of sales just to cover your cost (assuming RM20,000 a month with salaries). Furthermore, he repeatedly blamed me for not buying the older card that he recommended earlier.

I walked out, went upstairs to the All IT Hypermarket and found the Mini Port converter for only RM48. Should have just bought everything from them in the first place.

So the moral of the story;

1). Don't buy from Aone Plus.
2). Good customer service is a myth.
3). Trust no one.
4). Bring your laptop and verify the information before buying.

If Aone Plus cannot compete with price and have lousy service then there is no way they will survive for long. I just hope all the consumers will smarten up and demand for good support and better service.

       

P.s. Another example of bad experience at the same shop. (http://www.mmail.com.my/content/70090-sour-affair-it-shop)