DO NOT BUY AZTECH HW550-3G!!!!

Their support team sux!!!

It's been more than one month now and they still can't provide me the firmware for my new Maxis e173 modem.

I sent in my e1762 to maxis for warranty and they gave me a new e173 and it's not working with my HW550, so i wrote to them and no reply after one week, then I forward it to their marketing, only then i get some reply.

After one month of ding ding and dong dong (they require my modem serial number la, FCC, FID, VID bla bla bla...) and came out with a 201.106.3-045 firmware.... and it didn't work... so I have to write in again to them and guess what, they ask me to bring my modem to their office so that they can test it out remotely from Singapore so that their software engineer can remote login to use my modem to write the firmware... WTF!!! I don't work for them ok... my time are more precious than to drive all the way to their office and let them test my modem.

I have other modem that works with the router, but as a customer, I just want to excercise my rights to have them write the firmware.

From the beginning itself, i already told them, Maxis is giving out this new modem for months already, just go and get one from Maxis... for godsake, it's Huawei modem... not any cap palang modem... I even cc the email to their Sales Manager, Marketing and their Group Director... all of them got no balls to reply me.

Anyway, who wants to buy my HW550-3G... I will throw in a Huawei e169 (white or pink - i have 2) that works with the router

sorry it's vodafone e160 (aka k3565).

Condition - Dead on arrival on 2nd day, claim warranty 1 to 1 @ Aztech office (waited for 2 hours for them to certified it's dead - Great Service!). Hardly used, put at my home town and use only during weekend, box and receipt still around.

Warranty - over liao - bought last year July 2010.

So price... hmm... RM90 with a e160 modem (from celcom-vodafone but I unlocked and debranded, no need to install vodafone driver & mobile connect, direct install mobile connect driver from the ROM - can be used with any provider)

Personal warranty - 1 week.