HTC Customer Service reply
My query:
HTC Sensation has some problem.
1) The speaker is way too soft, which makes it hard to hear the phone being just a room away, soft alarm tone (Only Classic Tone can wake me up).
2) Keyboard doesn't respond fast enough to return to normal alphabets, when typing with caps, for example, Emirates will turn out EMirates.
Followed by
1 more thing I would like to say is about the alarm clock arrangement, it would be better if the alarm clock can be sort by the "Time" instead of "Modified Date"
As for the reply:
For the speaker problem you may turn the volume to maximum. For the second problem it may not respond so fast you may wait for a while before input the second alphabet. For the alarm, there is no settings to let in sort by time. We are deeply sorry for the trouble caused to you and thank you for your consideration.
Isshhh.... This is not constructive at all at the customer end...
My reply to them:
That's why I'm complaining about the volume, alarm, and the slow responsiveness of the HTC Sensation, the problem is existent in the phone which I find has lots of room of improvement, I know what is the loudest volume, how to set it, but it is definitely not loud enough. As for the phone responsiveness, it is definitely achievable. As for the alarm, my suggestion is there as I feel that it is to find the suitable alarm time by ascending order, it is part of human's natural instinct.
Your reply today is an insult to me as you're treating me like a customer who has low knowledge on setting the basic function in a phone. Therefore, this suggestion has to be forwarded to the relevant department for further improvement actually.
bro bro.. calm down.. i guess thats what u get when ur asking that type of questions to the reps.. their answers is already constructed and standardized.. we have a community here so u can also ask here.. no need to pening2 go ask there cuz they r all like robots.. i guess if i work there i will also be a robot cuz if i say anything wrong i will be sued or ill get fired for giving fake promises