Glad it worked for you. But as much as there are stories about good warranty handlings on one side, there are equally, perhaps more stories about horrifyingly bad handlings towards customers on their purchases on the other flip side of the coin. What's supposed to matter is,
the uniform, consistent and informed handling of how a repair and/or RMA should be handled without question by the manufacturers as stipulated in the warranty agreement, irregardless if the customer had good rapport with them or not, or having to go out of their way to be nice to them. I get deals and courtesies extended to me many times by Fujitsu (during my UMPC days) as well as Sony, because I knew them in person, handled things with them frequently enough that they extended these courtesy (help you repair things without charging even after out of warranty period, etc) without much question. But should it be that way? Just coz I am "kamcing" with them that I'm extended these courtesies? What about brand new users?
My point here is, there are discrepancies on how manufacturers(and among divisions within that same manufacturers) decide on what they should service and what is out of their hand, and even after what is stipulated in that bill of rights in your warranty card, they still either refuse to deal with it, or delayed/buried it with mountains of red tapes and excuses, enough to scare a normal customer out of it. Even within divisions of the same manufacturer this happens. I was getting a replacement screen for one of my Sony UMPC under repair under warranty from Sony. I first dealt with the repairs and parts procurement division, and after they pulled up my details from the warranty information I gave them, agreed that it is free of charge, covered under warranty. After they have dealt with repairing the screen, my case was then forwarded to the department releasing the UMPC to the customer at the front desk service center. Guess what? They wanna charge me for it, not for service of installing it, but charging me for the replacement screen. Long story short, I had the branch manager and supervisor out explain tone what my warranty and consumer rights entails for this case, and then, and ONLY AFTER THAT much argument, they begrudgingly agree that it IS rightfully free of charge. The front desk counter lady still pull a sour face enough to curdle milk to cheese though, after I have corrected her about my warranty rights.
I dont want to do it, but I know my rights. And these entities try every way they can to weasel their wait out of repairing/attempting to repair/absorbing the repair cost and passing the cost to customer even under warranty. That to me, IS NOT a well-practiced customer rights under "local warranty".
P/s: those who knows me, knows that I've had enough gadgets, household electronics and electrical device purchases made to make even the most lavish of impulse shopper blush. I love tech. I buy them for my enjoyment. I drew my conclusions based on my experiences and these are not like one or two passing purchases, these are 5 digits in price tag purchases, devices-replacing-devices purchases (buy laptop, replace in 3,4 months, repeat again in 3,4 months), and repeat recycling of gadgets within the same year. It is from these experience that I drew my conclusion from, and they are not even up to par to what I call "good customer experience" on "local warranty". I'd say that "good customer experience on warranty" is an exception here, not the norm. I'm lucky enough that my purchases did not break down enough to stress me up about these to even draw a bleaker picture on "local warranty", but for those purchases that had required me using "local warranty" to repair/replace them, they are not "good customer experiences".

I guess my luck with warranty sevices in Malaysia has been good so far. Only just recently i got an RMA for my WD Mybooklive nas. Gave them a call saying its was no longer detected and inaccessible. The tech on call was very helpful and I got the RMA within 2 weeks. Took a bit longer (1 month) for repairing my Philips led monitor but its ready for pickup now. Hope this lucky streak stays.