kelantan? kota bahru?

coming soon!

Haha, bargain is always there at Garage Sales.
Today I picked up value pack 68 + Yes Go Dongle for RM 90 only. 

The phone haven't launch right? I planning to get one 

ow! just realize you are a part of YES 4G 

I want to know, let's say if checked at Yes website, my area do have the coverage,
but when I buy their plan and devices, suddenly I can't use it because there's no coverage at my area...
Can I get my money back like other wireless broadband provider? 

Ermmm.. According to their latest coverage, yes, my area are covered by them...
But i'm still unsure, in fact, didn't believe since my housing area situated a bit rural... can I said it just a cowboy town... 
Even P1 still not have coverage here, plus 3G coverage just came to my area somewhere in December 2009 
But my home already has 4Mbps Streamyx, it served me very well... I'm just wanna try Yes service....

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Bagan Serai, Perak.
A very rural place in Malaysia.... 
Only makcik and pakcik who own a paddy field live here... 

Hello dinwaja . just wanna ask . is putrajaya area cover with yes ? . and im kinda confused what is this bundle package RM 1199 (http://www.yes.my/v2/say-yes/huddle-4g-mobile-hotspot.do) it say RM 800 credit + RM 400 rebate (this rebate for what use ? ) . and wanna ask let say i finish the credit will the package will be suspended or need to buy reload cards from yes then can online ? .

Kinda near, but I'm still conscious whether to try my luck or not... 

Good to see some representative from YES here explaining about its products and services.

I have really issues with YES

While I've always found their customer service people to be very professional and well trained it is the product and billing that bothers me most.

1) Recently there were outages on the service, that's fine it happens to all ISPs, but what we saw as customers was a browser saying something like "You're out of Credit, top up now" when all you needed to do was reboot the zoom. This is so misleading and surely could be fixed by proper website coding directing to a message stating the network is down, try rebooting . I wonder how many customers actually did top up unnecessarily? 

2) As a Mac user we waited so long for YesLife and then it comes and the only way to get your contact details into it is by opening Yes Mail via a browser, (we are mac user and we use Mac Mail not a browser), export the contacts then import them into YesLife! We need to do this every time we add address to our Yes Mail email account. Hence I never use the mail service.

4) "Not recommended for watching video" This is a direct quote from the YesCare rep when I rang up and complained about how fast my money was going.
Why? because with the slight increase of speed you now get you are, in many cases, defaulting the video site to a higher quality streaming bit rate. i.e. more data then you use to use to watch the same streaming video, but its a better picture quality. Therefore your normal YouTube surfing before on StreamyX is now very expensive! My family is easily going through RM500 a month.

5)Rebates are calculated once a month and if you change to a value pack on the 28th day of the month yet still have credit, like I did, you loose all the rebates you were about to get for that month.
-spend RM 75 (2.5GB) get a RM9 rebate. That's ok
-spend RM90 (3GB) get a RM23 rebate, not bad
-spend 120RM (4GB) get 30% off. sounds ok but the customer rep tells me this is only for data used after you have already used 4GB.

Frankly speaking the nice guys at the YesCare center are just as confused but the rebates as the customer, I'm getting different info each time I call

6) the help line is impossible to get thru. Call them, select your language and then select that you are an existing customer. Call them back and repeat these steps because you don't have a clue what your YES Phone number is and you need this get to the next step. Finally you will spend about 5 minutes going throw a menu and end up at "please leave a message and we will get back to you"! Then if you miss their return call you're screwed as they don't leave a direct line for you to call back and you have to do it all again. There is no way for an existing customer to call up and talk to the reps! But....if you had only just selected that you are a new customer at the beginning of the call you can talk to someone immediately. Go figure?

7) emailing yescare@yes.my, you get a tracker number automatic reply. That's fine, no issue. Then someone emails you with a response and if you reply to that response with any questions the automatic reply happens again with a new tracker number and you basically have screwed there system and they keep sending emails back but this time its from a different rep and its just a complete dogs breakfast, so you call them - see point 6.

8) MB Counting. The bill shock is unbelievable and rather then making you want to use more data you will completely back off using the internet as much as possible. We went from a StreamyX 1MB RM110 a month to now paying over RM500 and with no change to our internet surfing habits. The increase is purely because of video sites and higher quality streaming, of which we have no control to stream at lower rates, particularly if using iphones or ipads. So I change to a value pack of RM150 and within 10 days it is empty.

The end result is now I double think before using their network at home and I watch less video online. This network was meant to free up our surfing but instead we are self imposing caps on our usage.

With last nights announcement of iCloud I'm crapping myself at how much data I will be using. I will be changing my service away from Yes Zoom but I will continue to use the Huddle for back up when I'm in meetings, but only as a back up.

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Added on June 7, 2011, 10:14 pmOh now I understand! This was just a bullshit branding exercise where we all praise the glory of YES4G! Sorry didn't mean to give real feed back from a real user and ruin the whole thing.

9 hours and no reply!wow you must be formulating and a beautifully PR scripted response, cant wait to read it.

I am thinking to get the Buzz phone, but concern on the voice quality since it is on VOIP and Yes life has voice lag issue with the receiver always complain my voice is too soft or can not hear properly whereas i can hear them very loudly. Any one uses Yes Buzz phone? Quality OK?

they should not make 2 transaction at the same time IMO

this is very rude to their customer

Dinwaja, any idea when the account page will be up? Can login but don't have information displayed. All N/A. I want to reload lah ..

No wonder cannot call internationally just now 

if can mnp then it should be ok

but yes not allow to mnp into it.

Hi.

anyone tried the huddle before??
thinking to get 1..
how long can the huddle stand??

i can use the huddle when i walking n put the huddle in the pocket??