Well I have a problem with my driver seat, which gives a "knock" at my back and also a "tok" sound, whenever I press brake abit harder, whenever I accelerate suddenly or when I make a turn. Something seems to be loose inside, its like something hits me at the back, like a small ball or something like a massage chair sensation.
Nothing's bulging out or anything, just that if i lean back hard, it gives a sound "tok" and when i release it, it "tok" back. Very irritating.

So I sent it to a nearby SC, to check on it. They checked and said it needs to be replaced. However, after knowing I didnt purchase the car from their SC, the SA directed me to go back to where i bought the car from to claim for warranty. And that they can't do anything for me.
Well, that's just really unacceptable, as I bought it from my hometown, which is far away. And knowingly, warranty claims should be nationwide SC, I gave HM a call to complain about this SC on the spot.

After listening to my story, HM advisor called up the SC and directed it to the SA who was serving me. After for like 30 minutes waiting, the SA approached me and said they will help with the claim and do a report on it. That is, after consulting the service manager there. So I kasi complain to the service manager la, he told me, yeah, its true u can claim from any SC, however, as there are many cases where other SC often push away customers to their SC to do the claim, they also pushing them away. So lame and unprofessional.

I think they do not get any commission and yet they need to put in a report with pictures etc, to support the claim, hence they reluctant to do it.

Nevertheless, the service manager took the pics, and assured me that he'll make the report. Says would take maybe 1 months to claim it, IF HM approves the claim. Also have to leave my car in the SC for 1-2 days to fix a seat... wah... fix seat also need 1-2 days. My an neh can open up all seats within 2 hrs lol.

We'll see what this service manager can do le, just quite unhappy how they give false information to customers to avoid the hassle of doing a report.