Hi all,
This is a member of the Viber Development Team.

I'm here to help you with all the questions or suggestions you might have for Viber!

Thanks.

About the battery drain: are you sure you isolated Viber in order to determine that this is the certain cause for your battery drain? We tested it here in our labs with several devices and except for when making a call (when it is natural for the battery to be used), we didn't notice any significant battery drain.

Anyway - we will certainly investigate the problem and see if there is anything we can do to improve it.

As far as we know, the new 11-digit format is perfectly compatible with Viber.
Are you experiencing problems?

Yes I am
This is why I'm here in the forums.

Feel free to contact me here in this thread for anything you'd like to know or suggest.

Yes, of course more features are planned in the future. Remember that we are still a young app - we are working around the clock to fix bugs, add new features and support more and more platforms.

Pics/sounds/videos inside messages is already in the works today, and will be released in Viber 2.1

Also, Viber for Blackberry is being developed (still at its early stages) but we don't have release dates yet.

We found this problem with Malaysian numbers a few weeks ago and fixed it. I'm surprised codes still don't arrive.

Please remove Viber, wait 24 hours, and try again.
If it still doesn't work, contact me via Private Message and we'll investigate it further.

Indeed, it sounds as if your friend using 3G is causing the line to be disrupted.
Try the call when both sides are using high-speed WiFi connections and check the quality then.

The people who complained about low volume - what devices are you using?

However,
Please note that we recommend our users to actually leave Viber open at all times. If you use Viber relatively frequently, then it's actually not such a good idea to rely on Push Notifications because of 2 main reasons:
1. Push Notifications actually use battery life also, sometimes even more than Viber idling in the background.
2. Relying on Push Notifications can damage Viber's functionality (there are sometimes problems with them due to issues with Apple).

That's why we recommend to leave Viber open, but the decision is yours of course.

We haven't encountered a special problem regarding Viber's volume. We are not sure what you mean.
All volume settings should be controlled using iPhone's settings, and the volumes should be identical to the ones on regular cellular calls/texts.

Yes I am

Viber is located in Cyprus, with representation in the United States also.

1 Viber number can only be assigned to 1 device simultaneously. This means that in order to register Viber on your iPad, you'll need some other number to register with (an old cell number, family's, friend's, home number, etc.)

This way you'll have 2 different numbers for 2 different Viber accounts.

I'm note sure I understood what you mean...

Yes, it can.
Instructions:

1. connect to WiFi from your iPad/iPod.
2. download and install Viber app. when asked for your number, enter your regular cellphone's number, then confirm.
3. an SMS message with the code will be sent to your regular cellular phone.
4. take that code and use it in your iPad/iPod. Viber will then be activated, and you're good to go.

* this means that if anyone dials your number on Viber, you will get the call on your iPad/iPod.

@sugen - yes, for your iPad (unless it has its own SIM card), you'll need another number (your home number, for example).

HTC Wildfire and HTC Hero are currently unavailable in Market, and that it is because we encountered severe issues when developing Viber on it.
However, we decided that we will bring it back to Market soon. Meanwhile, you can use this link to manually download the .APK intended for partially-supported devices: http://helpme.viber.com/index.php/Knowledg...-android-market


About 3G networks - they can sometimes be disrupted and not fully handle VoIP calls (some would say - intentionally). This naturally affects Viber and damages its quality, and unfortunately there is nothing much we (Viber) can do about it - it's in the hands of the cellular companies.

In the future we plan to add an option to manually "lower" the quality of Viber calls on 3G calls, thus "sacrificing" on quality in order to still be able to still make calls on low-reception 3G areas.

Anyway, a WiFi-WiFi call on Viber should sound clear and with no interruptions, as long as there are no bottlenecks between the two Viber users (a slow server, slow ISP, etc.)

A new version of Viber for Android has just been released: 2.0.1
What's new?

- "Exit" button. Note that shutting Viber off may result in unavailability to receive calls and texts.
- Important features, such as Proximity Sensor, are now enabled by default.
- Viber-contacts identification mechanism was improved.
- Many other bug fixes.

Please find the new version in Market. We'd love to hear your feedback!

@sugen - we released Viber for iPhone 2.0.4 about a month ago, but major updates are only planned to be released in a few months or so.

@ENTj - recognizing your contacts should work regardless of whether you saved the number with or without the country prefix (that is - if you are talking about people in the same country as you). In other words, you should be able to save a number either like this: 011-XXXX-XXXX or like this: +60-11-XXXX-XXXX

Try this workaround:
Enter Viber and find a person you know has Viber in the "All" contact list. Enter his details, change a digit, save and exit. Then enter his contact again, change the digit back (to the original, correct number), save and exit. Wait about 10 minutes and see if he's recognized as a Viber user now.

If it doesn't work, please try manually dialing the number in its FULL format (including the "+" sign, the country code, area code, etc.)

Hi everyone,

I'm excited to announce that according to preliminary results, it seems as though we managed to find and fix the collision problem of Viber with CM7 and MIUI ROMs (and possible the rest as well)
Both these ROMs "change" the device's identity (virtually, of course), preventing Viber from adapting itself correctly to the device's microphone configuration. This is why most of you with ROMs experienced the one-side audio issue.

Anyway - we are working on adding a fix to the new version that will hopefully be officially released next week to Market.

Updates soon,
Viber.

Custom ringtone option is already planned for the future.

That's because Viber unfortunately supports only iPhone 3G and above

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Added on August 7, 2011, 7:47 pmHi all,
Viber 2.0.2 has just been released to Market!

What's new?
- Viber is back on Market for HTC Wildfire and HTC Hero users. However, note that due to immanent compatibility problems, Viber might not work 100% smoothly. We're working hard to improve these problems.
- After hard work, as promised, Viber now supports *some* of the famous custom Android ROMs, such as CM7 and MIUI. We need your feedback in order to make sure the major problems with these ROMs are now resolved.

Please make sure you download the latest version.
As usual - for questions/technical issues feel free to contact me.

Regards,
Viber.


This post has been edited by Viber: Aug 7 2011, 07:47 PM