QUOTE(Prince J @ Jun 16 2011, 11:43 AM)
Mind to share, did you purchase their labor warranty? You pay for the shipping fee from Singapore to US and US to Singapore on your own?
Yes you got the point already, Sager will never refund for global shipping fee
EVEN IF THE LAPTOP YOU RECEIVE IS FAULTY. It seems quite unreasonable. However, there is a trade off between what you pay and what you get. You can also order Alienware from Dell, pay extra fees for better warranty and exterior design.
The reseller you mentioned, they actually earn very little on Sager laptop import business if you only purchase the laptop, but not their labor warranty, their margin is very very slim, even below normal 2k to 3k laptop dealers' margin like Acer, Toshiba etc. If you think this way, I think you should be able to understand why they insist to send the parcel via POS MALAYSIA (normal parcel, not pos laju) to you, if not they will incur losses.
We have realized the inefficiency and riskiness of Pos Laju, the insurance service offered by their company only covers for parcel missing, I wonder what's the purpose to purchase their insurance, even if there is car accident causes your laptop broken or whatever, you are unable to claim. Every time we walk in to Pos Laju for sending the parcel, the officer seems like very reluctant to accept the laptop delivery business even if we purchase insurance. They even told me some stories like whose whose parcels are missing and broken, then suggest me not to send laptops via Pos Laju.
Just telling the truth, I got nothing with Pos Malaysia and Pos Laju.
Now we have tied up with UPS/Airpak high value item delivery team for Malaysia ground shipping. Every parcel will be handled with 100% insurance, and we won't increase our shipping charges. Since our average sale per unit is above RM6000, we cannot accept any risk associated with the delivery.
As I told you before, it isn't that we are unable to compete our prices with the reseller you mentioned. We can set the same price as them also. What we need to do is to charge expensive shipping and handling fees, payment handling fees, and offer services like Pos Malaysia shipping, end up with 1 month goods delivery. We are not interested to enter into price war, cut prices crazily to gain sales.
We engage in KL and Johor (JB, Kluang) and Singapore. If laptop fails to operate, buyer can pass the product to us in these areas, no need to send your laptop via any courier service provider. If buyers are not in these areas, they have to send the laptop or parts to our office on their own. All the costs (except Sager repairing process, which is covered under Sager warranty) during warranty period are covered under our carry-in warranty, if users didn't buy our carry-in warranty, we also offer cheap transportation services for users to claim warranty using our company shipping account. More specific info please pm or call me directly.
Yes, I did purchase their labor warranty.
Like I said, I actually don't have to pay any shipping fee from Malaysia to Singapore, from Singapore to US, and back from US to Singapore and to Malaysia.
The delivery from Singapore to US and back fro US to Singapore took them couple of days only coz they have agreement with DHL.
The only issue is the shipping to and from Singapore, coz they will use the cheapest possible courier which is POS Malaysia (not POS laju).
I do agree with you regarding the POS Malaysia advice there, they also very reluctant to send my Laptop to Singapore last time, they said it's very risky.
Since you are from local, that's why I suggest our friend here to check with you, so that he can skip the worrying part of sending back the laptop to the reseller before it is sent back to US.
Can you share with us how much is your NP8150-S1 including shipping fee, if you don't mind?
Mine is RM5,930.71
Thanks