I cannot understand why some merchants still insist to use gdex in year 2014, it is the crappiest courier(or whether it should be categorized as a "courier company") I have ever dealt with.
On their tracking system, it shows that the courier guy claimed that he tried to deliver multiple times. But I have never received any phone call or slip from them. Calls to their HQ and their branch office is useless, as they can only see the same screen like what the customers can see. They would promise to call you back but it is all bullsh*t, as I watched with my own eyes right in front of their staff how they "note down" the phone number/tracking number over the phone without even writing/typing it anywhere. At the end, without any confirmation of whether my package is with the delivery guy or their warehouse, I have to drive nearly 30km(one way) to their branch to force them to dig my parcel out from their "dumpsite".