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> Complaint about GDEX services, rampage!! arrrghhh!!!

stille nacht
post May 13 2011, 11:19 PM, updated 8y ago

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Last Monday, 09 May 2011, I order:
1 Bitspower BP-CLTAC-S2 Crystal Link Tube Set For 2-Slots
1 Bitspower BP-WTP-C48 G1/4" Silver Shining MultiLink Adapter Mini

from water cooling systems reseller that I found in here.

The company replied me with an email and they send it on Tuesday and gave me GDex e-track number.
That day I tried to e-track but the result is no postage record. I think it will appear on the next day(wednesday).

On, wednesday I check it again and still the same.

Thursday, I call the reseller and they told me to call Gdex. So, I call GDex. The operator said they will check my postage first. They said it's in Serdang branch and will send it soon.
Around 4PM someone from Gdex call and they ask if I already receive the item or not. I told them I'm not at my home and there is my friend live there, I told them just give it to them.
6PM I got back to my home and I ask my housemate if they receive my postage or not. They already wait for the postage but no postage arrive at all.
I check the e-track again, now the status change to "no one at home." Immeadiately, I call them(Gdex) again and their answer will send it tomorrow(friday).


Friday, today I plan not to go anywhere just waiting for the postage. I'm just doing my work whole day at my home and I forgot about the postage. I just realize it's already 5PM and no postage at all.
So, check the e-track again. guess what.. the status is "no one at home."
Gosh GDEX!!!

I don't hear any knock, voice or doorbell!! How come they put "NO ONE AT HOME" status on their e-track record!!
The worst, there is no notification left like pos laju did!! Gosh.. they makes me insane!

COME ON GDEX!! MY STUFF IS LESS THAN RM50!!

I already call them and call it many times. In the end they told me to wait until monday. I already lost my trust with GDex now!
In this case, I don't blame the reseller.

I got my items after waiting for a long time. Thank you for reading.


I'm surprised this thread still got some reply tongue.gif I'm changing the title as per 15 Sept 2015 biggrin.gif icon_rolleyes.gif

This post has been edited by stille nacht: Sep 16 2016, 01:38 PM
stille nacht
post May 13 2011, 11:42 PM

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QUOTE(HolySatan @ May 13 2011, 11:29 PM)
gaydex... jz like skynet.. slow
*
gaydex? lol...


Added on May 13, 2011, 11:49 pm
QUOTE(ToddStarz @ May 13 2011, 11:24 PM)
im also having this same problem.. i am at home from morning to night. and my room directly next to my front house door.. plus my window is open all the time. no one from gdex came knock on my door.
*
same problem?? I thought I'm the only one..

This post has been edited by stille nacht: May 13 2011, 11:49 PM
stille nacht
post May 14 2011, 11:11 AM

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I got my items biggrin.gif

Saturday, 10:45AM biggrin.gif

I got it with "extra" for me biggrin.gif

user posted image

it's the email I send to them biggrin.gif


This post has been edited by stille nacht: May 14 2011, 11:12 AM
stille nacht
post May 14 2011, 12:44 PM

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QUOTE(zhen^wei @ May 14 2011, 12:23 PM)
GDEX is more safe than other courier service
normally for laptop, we will use the GDEX as priority courier service
*
hmm.. maybe they afraid with you biggrin.gif
The thinks I don't like it, why they put the status "no one at home" while I'm at home 24/7.. If they want to send it 1 or 2 days late it's ok for me biggrin.gif just don't put fake status on e-track biggrin.gif
stille nacht
post May 15 2011, 12:30 AM

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QUOTE(zhen^wei @ May 14 2011, 12:50 PM)
maybe depends branches
which area gdex have this problem ?
so far we no have any issue with gdex.
got few experience with gdex, for some really rural area, gdex will call us say it will delay for 2 days because they can't reach the kampung area, and i heard they take taxi to main road, then need walk to quite long distance just can do delivery (according to receiver).

other courier service not able to do so.
*
Serdang branch. My items stuck in there.
stille nacht
post May 30 2011, 04:38 PM

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here we go again.. another GDEX SHIT JOKES..

user posted image

The time right now is 4:31PM, I got call from the company that sending my item and ask me if I receive the item or not. I answered I haven't receive it.

I check the e-track number and that shit show up again.
I'm really getting sick with GDEX.

For your information, I'm at home 24hours.

This post has been edited by stille nacht: May 30 2011, 04:47 PM
stille nacht
post May 31 2011, 02:05 AM

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QUOTE(adhoc @ May 30 2011, 05:26 PM)
Most probably these small courier company have limited resources thats why they use this tactic. This way they can save money by having you to pick up your delivery.
*
I live in cyberjaya and they want me to take the item in serdang? rclxub.gif wow.. they must be insane rclxub.gif





This post has been edited by stille nacht: Jun 2 2011, 01:22 AM
stille nacht
post Apr 3 2012, 03:06 PM

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QUOTE(JeffreyYap @ Apr 3 2012, 09:04 AM)
Getting worry after i found this thread =.=... Anyone manage to receive the item in 1 day? And status "Collection" mean? They are collecting?
*
I will call them if I haven't receive my package after 2PM..
stille nacht
post Aug 8 2012, 10:20 PM

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QUOTE(wodenus @ Aug 5 2012, 10:55 PM)
This begs the question... WHY do people keep using it despite all the complaints.. I don't get it.

Do they like to complain?
*
It happen again to me.. lol.. gdex never change and learn..


I don't know.. I usually telling the sender to use another services but again they still using gdex.. I can only replied with thanks.. here we go again..
stille nacht
post Dec 21 2012, 08:00 AM

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QUOTE(Musharos @ Dec 12 2012, 12:03 AM)
----------------------------------------------------------------------------------------------------------------------------------------------------------------

how did you get e-tracking number? my seller does not give me the number. Are there any ways to get the number? also got same problem with GDEX
*
I got it from my seller.. you need to ask him/her..


Added on December 21, 2012, 8:02 am
QUOTE(overnoob @ Oct 11 2012, 06:39 PM)
Why you don't go to Gdex office and self collect?
*
hhh.. I will take it if it's only take 10-15mnt.. but it's in kajang branch and it tooks me 35-45mnt to go there.. soo.. no thanks..

This post has been edited by stille nacht: Dec 21 2012, 08:02 AM
stille nacht
post Mar 7 2013, 02:26 PM

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Complaining is useless now.. it's happen again.. and again it's sent from A.P.E.S, i've told them to use another courier..
it's been 3 days now.. I haven't receive my package..
stille nacht
post May 29 2013, 12:15 PM

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QUOTE(ims @ May 10 2013, 11:32 AM)
I always put my delivery/shipping address to my office - for every online purchase I made. And I'm pretty sure all courier company know that every address that has SDN. BHD at the end of the company's name is indeed a COMPANY/OFFICE.
By right, they should aware that office hour starts at 8am (the earliest) and ends at 5.30 (the latest). From the e-tracking system, it says that they sent the parcel to the office at 00:00. Which means at 12 am in the MORNING! hantu je la ada kat ofice tu.
Walhal, dah keluar hantar barang dari pukul 9 am lebih from Serdang Branch, macam la jauh sgt Serdang and Cyberjaya.Takkan la GDex ada satu je lori penghantar tu ye dak? hmm
*
LOL... soo epic.. maybe the driver is drunk XD
stille nacht
post Sep 16 2016, 01:36 PM

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QUOTE(munlok30 @ Sep 9 2016, 06:13 PM)
I would like to ask a serious question .

Did gdex work on Saturday ?

Do you think gdex is working tmr 9/9/2016 ??

Parcel until today not yet delivery .

If tomorrow not working
Then my parcel might arrive on next Tuesday la .

Oh my ...
Hahahaha. .

Can anyone answer my question ?
Did gdex work on sat?
*
I once got my item on saturday but that one after they wrote a fake status on their web and I called them right away to deliver my item.
But no guarantee. I hope u got ur item now.

 

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