Last time, I had a parcel sent through gdex to me, but i wasn't at home in the morn, so i requested to deliver in the afternoon...
the delivery guy said they don't deliver in the afternoon. so end up i have to collect from their office...

I guess different branch has different set of workers?
I have quite pleasant experience with my local GDEX here. Last month I have a package with them and the delivery man called me up before dropping by to make sure I'm at home. He's using the branch's phone number.