Frustrated with GDEX too.....

2 months facing 8 times missed pick up.. This time again, I had arranged pick up on Monday, upon arranged, the call centre will normally ask what time our office close and had informed them our office will be close at 5.30pm. By 5pm call them to re-confirm whether the driver will reach b4 5.30pm, after checked and told me that driver can only reach at 7.30pm... Whats the stupid answer given, then what for they ask for our office closing time. Then fine, since i got thing to do, so i stay in office till 7.30pm but the driver failed to come too !!

Next day, I email to their office to complaint again and make sure they pick up my parcel on the same day before 5pm and had informed them the parcel is urgent, must be collect by the same day, they replied me noted and will arrange. Again, waited till 5pm and still no one come, I replied email to the person who sent me email on the morning, she called me back after half and hr, said the driver lorry break down at 4pm, so cant reach my office at 5pm, only can reach by 6pm.. If really lorry break down and cant make it by the time requested, they shod call and inform me but there is none.. Then i continue wait till 6.30pm still no one come, I call to the call centre and checked what happen. After they checked and call me back said the driver only can reach in another half and hr.. I really dunno what can I say anymore.. Nvm, again I waited till 7.30pm, driver still do not show up. I called to call centre again, but their side answering : Sorry, our office hours operation hours will be 8.30am till 7pm. What the hell !!

If they cant make it, juz let us kno instead of we waitied for few hours in the office for nothing !! Really frustrated on this !!! Sent in several complaints, but service is getting worst and worst !!