Agreed HL has the worst service ever. I am holding EON bank cc and was more than happy with EON customer service until Hong Leong decided to change everything.
I used to check my cc balance and pay the bill using EON personal banking and when HL wants to change, my account went missing like others and I cant even get an answer from HL CS.
So last night i got fed up and i called HL CS wanted to know why i cant even check bal with operator. so they said it is because i did not register my pin which i did with EON long ago. anyways i followed the instruction. but the system still transferred me to CS after key in my cc no. After I explained what happened for couple of times, this stupid CS kept saying because i did not enter my pin. eventually i had to yell at him as the system didnt even prompt me to enter the pin.
I do not understand is it HL CS is bot or not even graduated. they dont seem like understand the language. not to offence, but why would people hire retard as CS?

The worst customer service in the world. I miss EON CS so much.
After they forcing me to accept their HLB rubbish card, I can't check my balance at all. Online banking not allowed me to register using my malaysian no. Called HLB and 1st moron CS said "NO you have to use ur singapore number to register". I tried but apparently the format is not even allowed. Called again, 2nd moron CS said "No you must use ur malaysian no." but i tried and cannot. 3rd moron CS said "oh you must register pin number for phone banking" why the xxxx is it related to phone banking and I have registered my phone banking long ago.
anyways, since talking to moron is just wasting of time. the 5th call i decided to check my balance using phone banking. The funniest thing happened, it is 12am, HLB moron CSes all gone to sleep and automated balance checking gone offline too. Seriously, what kind of bank doesn't allow people to contact for CC matters after midnight?
Apparently HLB is just a bank operated by a bunch of morons. Poor EON. I need to cancel the card tomorrow. Hopefully those stupid would allow me to do it without having going back to the branch. I'm so worried I couldn't control my anger when seeing them in face.