i am so so regret that i am taking mortagage loan from HLBb.. any staff or management who work in HLbB.. i really wish u guys can make a feedback to yourself what the f*** service u offer to us instead we give u money but u just use number to make money!!!  CDM not even until 12am already out of service. wont give any advice!!! i promise myself i will not take any loan from HLBb.. think twice for those who are new to Hlbb.. stay away from their sales rep...    will move my loan to other bank soon

Decided to call the HLB branch closest to my home.
I received a call back after 2 hours from their CC Salesperson from that branch.

She's willing to come to my office to let me sign the CC application form.... surprise why they can accept faxed/scanned copy

Wow, today I paid RM 50 GST to cancel my HLB card.
What happen was I applied a card due to a friend needed to meet his target as well as to try my luck.
I submitted the application on the first week of nov. so everything run as usual till it was "approved" on Nov 29 and no email/sms/letter from HLB to me. My agent has no idea of card status as no details of approval or rejection were email to him. I called HLB last week and their self help system said my IC does not have any application. So I talked to the CS to check and to cancel my application as I am lazy to wait. It has been 1 month.
Today I receive a card collection reminder. Its not even a card approval or congratulation notice. Called up HLB for explanation and they said my first statement has already been sent out last week. So the CS advice to pay the GST and terminate my card to avoid late charges and interest. He also sent an email to the person/department in charge.

Thus, I paid RM 50 GST and canceled my card

What the hell is this >.<. The letter of reminder that I received was dated 17/12/2011 and the CL is pathetic.

Haha, well the problem is not the GST. its that I didn't know my card has been approved. Guess their mail system have problems or I am just being unlucky on applying all my cards.. even maybank will sms me and called me to let me know my card have been approved. I called HLB and they said my application does not exist and now they tell "hei your card has been with us for 1 month, come collect".

Erm..juz wanna ask..i got an eon matta fair card(i mentioned eon bank coz i didnt get the latest hong leong version of the card) with a matta point of about 30k..i want to redeem the point..doing it through hong leong online banking is not possible since ive called them 2times still i couldnt get into their online banking..are there other option to redeem their gift?i wanna redeem n close account coz their cs is terrible..huhu..

Betul-betul ada punyai, having the HLB (ex EON Bank-GSC CC) since 2011 & I can 100% Confirm to You...  

Cost Per Ticket	Discount Entitlement
Below RM 10	RM 0.50 per ticket
RM 10 and above	RM 1 per ticket
RM 20 and above	RM 2 per ticket
RM 40 and above	RM 4 per ticket
RM 50 and above	RM 5 per ticket
RM 60 and above	RM 6 per ticket

guys.. wanna know..y hlb gimme gsc card n wise card that i never applied? as remember im just sign up for hlb matta..matta card never received then card yg len datg..is that the good process n procedure?   

I got the same experience now, I apply visa infinite card but get wise gold card now, I called and lodge complaint, and the sales staff call me after 2 days and say this is her mistake and say sorry to me, but the tone is not very good, some more say I'm exciting cm(I'm holding mach signature) she can't get any comm, but what I concern is, from the 1st day I send my documents to her until she submit my application, she never call and inform me, the categories also she choose by herself, without my consent, she can simply do so, I wonder and worry, my documents can be simply use for other way or not now?