Hehe I'm also having a FOC accessories.

In the end we want it to be replaced and a little something to compensate and ease up our stress and tension.

The wanted to give me an apple earbud and a iPad stand, just asked for a smart cover leather.
Don't wanna be too fussy la. Just want my iPad be no problem.

I was really angry at them la at one point cause I got transfer many times to different department.

I means my own body heat up when open box on the spot and got a scratches iPad 2

Yeah and also have to sign an agreement as well.
Hope everything goes well, my first time claiming warranty with apple in this way