Customer: I'll come on this wednesday at ur office for COD of the coolermaster tx3, COMFIRMED !!! U better keep it 1 reserved for me.
zhenwei: Anything call my office b4 u come, 0342978618. Better improve ur communication to be more polite way.
Customer: Better check my twitter http://twitter.com/LxQxee  Better improve ur self to with protocols n not hanky panky. I'm not ordinary person u can simply lan si with.
CUstomer: Honestly... U dont know who i am yet... Not everyone u could treat the same. there r protocols with certain people. When protocols breached, u know what happens then.
Customer: Doesn't mean i'm down to earth, people can take advantage of me. i'm not a kid, i look young. but i'm 31 years old. Mind the fact. OK
Customer: For the fact, not even Tan Sri Lim Goh Tong is higher ranking than i am n the royal family. OK? Be nice n sweat to me if don't want trouble. Simple...
zhenwei: (Cannot tahan my phone bomb by SMS) Sorry no interest on who r u or where u from.For me, u just our customers if buy from us.
Customer: Yes... But as i said, not ordinary customer that u can't simply mess with. Or we will mess with ur business. Try me... if you have gangsters, we have the entire military. Get teh picture? We also have no interest with people who does obey n bow to our protocols. Don't be kiasu n lansi with me... Try me n see what happens.
Customer: I'm just telling u, anyone who gave me problems. They will be investigated. Same shit, different person.  Same patterns, meaning involved. R u challenging me ?
Customer: The way u speak with me.. The way u lansi with me.. The way u treating me.. Show u r involves with those behind. U think I don't know?? We r watching...
zhenwei: OK, Sorry for anything. I am busy for my work. If I have done wrong with anything i will apologize first but i am not scare for any treaten from politic or racist .

happened around 1 yr+ ago, where prolimatech are still hot... >.<

One customer approached me and wants to buy a CPU cooler, i asked and it's just a mere E5400 and he say he wanna OC a little up to 3ghz as stock fan OC 3ghz = noisy. So i recommended him a basic cooler (Gelid Silent Spirit) that fits just nicely in his casing, and yay~ happy customer, Until the NEXT day he come back

seller: Welcome back "Buyer", how's the cooler? (saw he bring his PC along to shop again)
Buyer: Oh my, the Cooler SUCKS, temps are so high (as in our aircond room, it shows only ~ 57+ when OC-ed to 3ghz), and When i try to OC to 3.5ghz, the TEMPS are soo HIGH, Why isit SO? Why recommend me SHIT product? bla bla bla >.<

So in this case, i wanna ask him out d, cos he never tell me he wanna OC till 3.5ghz. but he as a regular, i offered him to topup to get the CM Hyper 212+ that has two fans (Push / Pull) that will definately do the work. and Self Telan Gelid and keep for now. Top up, see temps, happy customer again.

3rd Day.... He came back.. and i am very moody that time... WHY HE COME BACK Again!

buyer: you ah (pointing @ me) Why you give me such a Laoya Product! the fan is SOOO loud (he go tweak his Bios Smartfan -> 100%) and i can't even enjoy my songs... Bla bla bla~ and it's not really Cooling my processor! based on a thread that it OC's to 4ghz With the same cooler to get a Bette results (he failed to notice the Ambient temp @ malaysia compared to other countries Ambient Temp)

So Being a Courteous Seller, and since i also moody, i just ask him to take the Best Air Cooler, that's the megahalems, and since he is a "Rich" customer, that sits a S class Merc to our shop, so this puny $$ is not a problem to him. I even asked him to get Water Cooling, but he rejected it as he scare water flow out despite it's Sealed ones (H60 / Coolit Domino anyone?) + 2 units of Silverstone fan FM-121 + FM-123 with controllable knobs so therefore he could choose when to tune up / tune down fan speed so therefore won't distrub his enjoyment with his songs... And despite the cooler cannot fit his casing, he say nvm, just don't cover the side casing will do. And refuse to change the case despite i offer him free Assembly charges of swapping cases. His problem>.<

so a total of 3 Swaps, hopefully nothing happens anymore as i am bored to see his face... Somemore 7 day 1-1 exg.. i feel like shouldn't tell him that... +_+

And 4th day, almost the same as the previous day But this time with a Spoiled knob. He told me that his Child was toying with the knobs, and ended up breaking it, and ask for replacement... Plus he say the results are not good, only can get good results when Crank the fan speed to the MAX, and definately it's NOISY

So i asked him, Are you sure you don't wanna change to Water Cooling? and at last he say, if it has almost the results of prolimatech + silent as silent spirit,Yes. And Topup + - out the spoiled fan controller , so he goes away, and that ends up my case... with this customer... no longer return UNTIL the 7th day.

7th day, last day of swapping, he come with a partially wet casing, and i was shocked on what happened on that... All equipments are Toasted, except the GPU. HE asked me to PAY HIM BACK ALL $$ + Buy another HAMSTER for HIM... (tbh the hamster for some reason was let loose, and bit the water hose, and got electrocuted due to the high power leak from the water...)

This time, being a bad seller, i just poilitely ask him out, and just ignore him as he is being too nosy, and idiotic at the same time.

One question, case study:

Seller sell an item at RM100. On the same day the buyer pays RM100 to buy the item.
On the second day, seller drop price to RM80 BUT he havent post out the item to the buyer, so is that fair to buyer?
Just asking only....

if the buyer agree wit the term n condition which is set by the seller and have paid for it,which means buyer have agree with the amount which is agree by both rite!!
doesnt means tht even the seller sold it cheaper to other buyer which it say its unfair to u as u dont make nego til tht amount which is other buyer did  right!!every buyer n seller can nego until the transaction is paid right!!!
tht just my opinion..

But in this case the seller obviously knows by next day he is going to drop the price and he intentionally doesnt want the buyer to know, how does this sound?

*So far i have never seen any safe-trader do this but just for case study.....

Just voicing my opinion. Thread like this is not good for business, it sometime scares customer away or make customer not happy.

Scenario 1:
A young guy (or kid) wants to buy a media player from your company, like most people who surf the net will do a little research. Found your threads here, and saw that you "showcase" customers posts that you think are unreasonable posts. Being new and young, he may not know what is acceptable or not. So he rather go elsewhere.

My personal experience:
I did quite a bit of reasearch over a couple of weeks on China media player. Originally, I only intend to spend RM240 for a media player for my dad. After asked around a few sellers here in LYN, and reading Eaget support here, I decided to get the M9@RM400. Went to your outlet on 24th and bought it. When I check again 2 days later, you reduced the price to RM350. I just blame my luck, but it's no biggie as I feel M9 is good enough for the price I get.

Scenario 2:
A customer showed that you "showcase" his post here and made him really pissed. He starts bad mouthing your company. Of cos, those who knows how to do their reasearch would not believe him 100%. But those who don't know better will believe people they know. Then this clueless friend of his tells another cluless guy and it spreads on. Not really good for your company image.

My personal observation:
My mum works in Singapore post office for over 25years. In Singapore, the post office collects all sort of bills. They have customer scolding them REALLY BAD for electricity bills and stuffs. They only collect the bills, but they have to face the anger of the public. Yet they cannot show their temper or try to educate their customers. It's just part of providing excellent service and part of their job. Of cos human have temper, when the counter staff can't take it, the manager steps in. If still cannot handle it goes to customer relation officer.

I'm not criticising your action, and I understand the frustration of handling unreasonable client/customer as I'm in service line too. But this move might not really benefit your company in the long run.

Again I'm just voicing my opinions, if I do offend in anyway, I apologise

I am already 10 years in industry. I learn many step in bussiness.not just computer.but a lot of bussiness...how they sucessful.how they lingkup.. so from there i make a research...and just Now i have my own shop..its a computer shop..OMG!... You want become dealer or retailer thats your choice.no one blame you for this.but i choose to become Distribitor.(which mean i am control a things and price,others dont have. ). this complaint or ridicilious tukar barang etc etc etc JUST HAPPEND when you are RETAILER. ...Just now i am worked on it to become distrbitor.

When become distribitor `bawah` have  dealer.its split to big dealer and small dealer.Distribitor have a right to sell the things or item to any dealer they want.but it not happpend when you become a Dealer because you bawah ada apa? so all of your in price war and kill each others about cheap price  and last stok and who refused  will die like a dog ...its not happend to  us (distribitor)..

You know why the harddisk price up? its not up but i has been up.it happend when the hard disk just only have 300pcs and suddenly ABC SDN BHD take 200pcs in one list.so left 100pcs.same time DEF Enterprise want take 10pcs and others company want take 10pcs also...so the stock could be not enough or hot finish like pisang goreng.....so how to fix this problem? order more? or tell you need waiti 3 weeks? of course naikkan harga a little bit la.Distribitor not rugi apa pun when you bising-bising harga naik.but if you take the stock also distribitor `happy` with this. Kiri kanan untung lebih.the 200pcs stock take by ABC SDN BHD can cover rental,salary etc etc..profit from small company its a bonus.can sell its better.cant sell doesnt matter..

have heard konsep penawaran dan permintaan? This tactic happend also to Industri Gula(sugar)...Gula(sugar) price control under goverment mah.Supplier dont have to force goverment make the price up.they just `hide` the stock so......the price will up a little bit. this thing happend when want raya cina and raya aidilfitri.at this time demand like ....so same things happend here.

Didnt see this coming didnt you? thats what we call this is a BUSSINESS!. I can see this IT related profitable for to distribitor or Manufacture...Small dealer/online bussiness/home based bussiness will be have a lot of future pain...

For the first case, thats pretty funny.

As for second case, buyer has the right to ask for return of good even after purchasing it. The "Goods Sold not Returnable" thing, no matter you did actually wrote it out or not, if the buyer claiming it from Tribunal, the Seller ended up need to refund + the admin fees for Tribunal. As long the purpose of the item bought is not for reselling purpose, apply to defective product sold as well.

I may be wrong, correct me

trust me.if seller know what are they selling and focus what are they try to sell and service. most seller can avoid this.its happend when seller think about $$$$$,rental,salary,bla bla bla.they just think about $$$$$$ only.they just know cukup bulan rental can cover.this kind of type seller mostly service from them like ........

Computer and IT sales and services ARE not like bussiness like kedai runcit/kedai makan.just take and leave it.My EX bos also like that.he dont know anything.just sell like that.when people ask more detailed just simple said `Dont know`.`Its not our problem`.`Thats factory problem`.

As a seller the things what are we selling can decide our future bussiness.its can become Dark or become Bright.

As for the case 2 mentioned, his purpose is to get a cooler to cool his lappy, but the item he bought does not fit the purpose, if it is within reasonable period, maybe less than a month, he should be given the choice for full refund or let's say topup for better item, if its within 7 days, I guess is not a problem to exchange the product as most of the shops does practice this. If the product sold is defective, of course it need to be resolve quicker.
other's refund and return policy, is set by the seller/retailer, if it set, you need to follow your policy, like Apple, some of them may apply "No Question Asked Return Policy" for 14 days.

If your fighting point against the consumer is "Goods Sold are not returnable, refundable nor exchangeable", i believe this is lose the case.

I only go for exchange when the product defective or not able to use for my purpose. e.g. bought universal aircond remote but although it wrote able to work with the aircond model, but in fact, it dont, i get an exchange for that, from Tesco.

Unless the people really would abuse his/her rights, you may choose not to deal with him/her.. anyone studying law, please give some opinion..