Just voicing my opinion. Thread like this is not good for business, it sometime scares customer away or make customer not happy.

Scenario 1:
A young guy (or kid) wants to buy a media player from your company, like most people who surf the net will do a little research. Found your threads here, and saw that you "showcase" customers posts that you think are unreasonable posts. Being new and young, he may not know what is acceptable or not. So he rather go elsewhere.

My personal experience:
I did quite a bit of reasearch over a couple of weeks on China media player. Originally, I only intend to spend RM240 for a media player for my dad. After asked around a few sellers here in LYN, and reading Eaget support here, I decided to get the M9@RM400. Went to your outlet on 24th and bought it. When I check again 2 days later, you reduced the price to RM350. I just blame my luck, but it's no biggie as I feel M9 is good enough for the price I get.

Scenario 2:
A customer showed that you "showcase" his post here and made him really pissed. He starts bad mouthing your company. Of cos, those who knows how to do their reasearch would not believe him 100%. But those who don't know better will believe people they know. Then this clueless friend of his tells another cluless guy and it spreads on. Not really good for your company image.

My personal observation:
My mum works in Singapore post office for over 25years. In Singapore, the post office collects all sort of bills. They have customer scolding them REALLY BAD for electricity bills and stuffs. They only collect the bills, but they have to face the anger of the public. Yet they cannot show their temper or try to educate their customers. It's just part of providing excellent service and part of their job. Of cos human have temper, when the counter staff can't take it, the manager steps in. If still cannot handle it goes to customer relation officer.

I'm not criticising your action, and I understand the frustration of handling unreasonable client/customer as I'm in service line too. But this move might not really benefit your company in the long run.

Again I'm just voicing my opinions, if I do offend in anyway, I apologise