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"Customers Always Right" but must be Reasonable, come learn from our case study! Case5
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 May 21 2011, 03:54 PM
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#1
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Senior Member
614 posts Joined: Sep 2009  
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i have similar issues now.. a customer request for exchange a with a minor problem she found on her angry bird plush... it was a thread end that wasn't being cut properly, can be fixed easily by cutting the thread by herself... she insisted to exchange... no idea how to solve the case with her now :S
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May 21 2011, 09:46 PM
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#2
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Senior Member
614 posts Joined: Sep 2009
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QUOTE(adhoc @ May 21 2011, 07:58 PM) Your case quite ridiculous. I don't think you have to replace her.  QUOTE(lingloong @ May 21 2011, 08:29 PM) Some buyer just too skeptical bout the stuff they bought. Small matter can treat like SOooo BIG issue when they misinterpret the term "Customer IS Always Right" yea... i felt so as well... i had called her personally and explained... that is the best i can do.  Ignore is the best policy, if you entertain them, they will get up on your head soon   |
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