Hi All Sifus,

I have recently swiped a few transactions with UOB Prvi Elite card, and i have noticed that the conversion rate is a bit high, becuz the website only state like 1% admin fee, but i calculated it was like 2.2%. So i have called the UOB customer service and ask them how they charged it. They told me that on top of the 1% admin fee, the bank has charged a 1.22% fee (can't hear what she said it was called). However, i did ask her like how this rate is determined and whether it is stated on their website. She told me it's all depend on the bank and there is no way to check in advance, and no history for reference as well. She did show me where it was stated in their T&Cs.



" In addition, an administration cost of 1% or such other rate as determined by us for the conversion of the transactions made in a currency other than Ringgit Malaysia will be chargeable to you."

She said the 1.22% is that "such other rat as determined by us"

So they didn't really state like how much fee in the T&Cs, and they can charge whatever rate? I can't know what im being charged before i use the card? What if they charge like 5 or 10%

OK if they have been consistent in this rate, then it's fine. I'm just worried that they will suddenly charge a higher rate. The main problem is we only get to know the rate after we spent with the card. IMO, it's not transparent enough and the consumer cannot make better decision because of it.

Btw, thanks for confirming the 2.2% rate, now i'm less concerned since this has been consistently charged for everyone.

I have no problem with the rate 2.22%, but my concern is they didn't state clearly in the T&Cs the rate they use for this "other rate", and there's no cap to it.