Hi every one, just want to tell your a story...

I just apply for 4Mbps combo package from 1Mbps last Wednesday (2nd Nov), and they said in their system my place support 4Mbps and technician should come to my house to do the testing if the line in my house can support 4Mbps or not.

So today I call 100 at 3:30pm ask them when will the technician come? they check for me and said as the record the technician have an appointment with me at 11am today and already report back that my place not supported 4mbps, they ask me whether got any call from the technician or not, my answer is definitely no! so they gave me the number of the technician.

I then called the technician and once I tell him my place he answered me right away that my area not 4Mbps, I then ask him if my place not supported then why I can apply in the first place? he said he already tested 3 house in my area and none of them speed can reach 4Mbps....

I argue with him and finally he said will come to my house in half an hour... after half an hour I call him, he just simply tell me not coming today, cause your place is too far, and he told no point he come cause he was so sure that my place not support 4Mbps streamyx!!! WTF!! what kind of service is that?? say coming and suddently say no point to come....I ask why like that and he answer me your place is a KAMPUNG area(it is a kampung) and bla bla bla same reason as the previous call he told me... he even said that TM ask him not to come... WTF again???

anyway, I insist him to come to my place and do the testing!! he finally said can come only next wednesday....

Before I complaint to TM about this guy, I will wait till wednesday and see is that my place really no 4Mbps...

Since he so sure my place no 4Mbps speed, I went through alot of thread... and found that my line should be able to get the speed of 4Mbps...

here is the ADSL line statistic... is someone can give me some idea that my line is it really so so sure not support 4Mbps and no need to test my line?

Wow... Glad to know that... just hope that the technician won't just call me and say that my place can't get 4Mbps for sure without coming to my house and do the test! Looking forward on Wednesday!

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Added on November 5, 2011, 2:17 amIn my case I go to the website http://www.tm.com.my/ap/contact/Pages/broa...denquiries.aspx fill up my details and query about the 4Mbps service availability. (please include your streamyx user name or your streamyx phone number). in 3 days I received the reply says that my area got the port for 4Mbps.

This post has been edited by wesley8526: Nov 5 2011, 02:17 AM

Before I apply 4Mbps, the line is capped at 2Mbps.

Will update my status at Wednesday!

Btw is your 4M stable and how is the speedtest?

This post has been edited by wesley8526: Nov 5 2011, 02:55 PM

Finally they came to my house, they said now already activated to 4mbps, but only will get the faster speed in 2-3 days... is that so??

Anyway, i forgot to ask them about the cordless phone... from streamyx site it says:
"Upon Broadband activation, customer has to bring along Multimedia Confirmation Slip for the collection of their Cordless Phone at any TMpoint."

anyone knows what is the "Multimedia Confirmation Slip" ?

should be the Service Acceptance Form... will go get my cordless phone when free...
btw... I just restart the modem, and tata... the speed now can go up to 4Mbps already!! so happy!

Speed test:

Local can get 15-20ms ping, singapore over 200ms?? other countries about 300-400ms...
anyway at lease can watch youtube 720p without wait... and download fileserve in full speed about 500KB/s

yupe premium account download with the software called internet download manager.. speed mostly more than 500 KB/s