I've upgrade my 385kbps package to 4mbps. The installer already come to my house to get it configured last thursday, but my speed remained the same. According to him, it takes up to 3 days to get the new speed. Is it true?

I've upgraded to 4mbps bb deal, when can I get the free cordless phone? Tm installer said just go to tmpoint with the installation completion form, while the 100 operator said need to wait for the 1st bill.

Thanks for the reply. The installer already give me the wifi router but no cordless phone and asked me tui grey it from tmpoint.

Just got my cordless phone from tmpoint. Just need to bring the installation form. I upgrade from combo to bb deal.

My speedtest only got below 2Mbps starting last night...

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Added on October 31, 2011, 3:22 pmNow



This post has been edited by sphiroth: Oct 31 2011, 03:22 PM

Complaint to TM due to my line only give me 3.5mbps on average and they told me about the 80% best effort policy which they said exist in the contract. Actually I'm ok with it until the technician said 'its supposed to be like that' which imo is totally wrong. You should apologized if you cannot give the promised speed and works toward improving your system, instead they kinda 'satisfied' with the current system.

80% means for them, free money for every 4 people subscribed. (take 20% from 4 customer =80%).