The 1st choice is tm technician. If they refused by giving you lots of excuses, then you call 100 (ask for level 2 support cos the standard support know shit about this stuff).

If the technician or the level 2 customer support is nice and understanding, you'll get what you want. Otherwise, expect to receive 1001 excuses of why you cannot get 5120kbps. It depends on your luck.

---

Added on August 5, 2011, 8:19 pm

Just go to the tm point to upgrade. Of course technician will come to your house to test whether the location of your home can support 4mbps or not.

According to the officer at the TMpoint, he said to me that any upgrade, relocation of homeline and Streamyx, they will renew your contract for the minimum period of one year... Execption for the super upgrade deals, where the new contract is 2 years...

one week??!! that's a long time to wait.

i applied thru a tm reseller here and was upgraded the next day. 

well, that's what the guy at TMpoint said. assumed it'd be quicker since go direct to them but guess not.link is already at 4092/511 and that was done 30mins after registration. However when checked with speedtest still 1MBps only.i'll be calling 100 in the morning tomorrow to see what's going on.

check the statistics on your router, mine says that.previously it was 2048/511 for 3 years though i was on 1MBps line.i could get a stable 1.5MBps before. Just from the start of this week it's been 0.96-0.99Mbps.that's why i'm upgrading to 4Mbps.

thanks for the suggestion. i called 100. the young blur tmnet customer support lady says apparently i have an appointment at 10am with an installer.got his number and he's suppose to be at my house at 10am.let's see how that goes.

Anyone in Sungai Petani facing this slowest speed? It's 4MB and the speed is:



Can I complain to 100 now?