Just to share on how to handle suspicious calls. Recently I got a call from a Bank to say that my CC had been compromised and they wanted to issue me with a new CC.
Our conversation went something like this:
CS - Can I do some verification
Me - Fine
CS - Can u give me your NRIC Number
Me - How can I be sure that you are really calling from XXX Bank. Can u give me my last 4-digits of my CC
CS - We cannot reveal customer data
Me - But there is no way I can be sure you are calling from XXX Bank. Can u give me one merchant that I have auto debit with
CS - We cannot reveal customer data.
Me - Then, I cannot reveal to you my NRIC Number
CS - But your card has been compromised. We have to block your card and issue you with a new card. Do u want your new Card.
Me -Yes of course, but BNM says don't reveal personal info over the phone to strangers
CS - okay, I will get the system to send you an SMS to call by the Helpline. Is that okay with you
Me - Yes
So, the CS puts down the phone and I get a sms immediately to call my Helpline and that my card has been compromised.
So, I call the Helpline and true enough, my card had been compromised and I was issued a new card.
So guys, remember, never reveal any personal info to strangers over the phone.
Bro, what I would have done was tell the guy that since I cannot verify the source of the call, I'll call CS (number behind the card and not any other number).